Senior Customer Advocacy Manager

Omnissa

. Execute customer advocacy programs and initiatives, including customer references, case studies, videos, reviews, and peer-to-peer activities .

Posted 10/14/2026full-timeRemote • California • United StatesSenior💰 $131,588 - $203,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer advocacy and marketing, with a strong focus on building relationships with C-level stakeholders and managing customer reference programs. Proven ability to create compelling customer stories and collaborate across cross-functional teams in a fast-paced environment.

Highest-signal resume keywords

Customer Advocacy ProgramsC-Level Stakeholder EngagementProject ManagementWritten And Verbal CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer MarketingReference ProgramsCustomer Story DevelopmentEvent ManagementCustomer Relationship Management

Soft Skills

Attention To DetailCustomer-First MindsetIndependent WorkPrioritizationCommitment Follow-Through

Certifications & Qualifications

BS/BA

Industry Keywords

Enterprise TechnologySaaSDigital WorkspaceCybersecurity

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Execute customer advocacy programs and initiatives, including customer references, case studies, videos, reviews, and peer-to-peer activities
Build and maintain trusted relationships with customer advocates, including executive and C-level stakeholders
Lead executive engagement events and programs connecting customer executives with Omnissa leadership
Partner with Customer Success, Sales, Marketing, Product, and Communications to identify compelling customer stories and maintain a pipeline of advocates
Manage day-to-day customer reference requests and match customers to opportunities based on experience, industry, use case, and engagement
Lead end-to-end development of customer stories and advocacy assets, including preparing writers and guiding customers through interviews and reviews
Support customer participation in events, webinars, speaking opportunities, and analyst and media activities

Requirements

What you’ll need

7-9+ years of experience in customer marketing, customer advocacy, reference programs, or a related marketing function
Demonstrated success building trusted relationships with customers at all levels, including C-level and executive stakeholders, and engaging them in advocacy activities
Proven success partnering with Sales and working collaboratively across global, cross-functional teams
Strong project management skills, with the ability to manage multiple customer programs, stakeholders, and deadlines simultaneously
Excellent written and verbal communication skills, with the ability to translate complex customer experiences into compelling stories and an innate attention to detail
A customer-first mindset with strong judgment around customer relationships, engagement, and communications
Ability to work independently, prioritize effectively, and move programs forward with limited direction in a dynamic, fast-paced environment
Strong track record of following through on commitments
Experience in enterprise technology, SaaS, digital workspace, or cybersecurity is a plus
BS/BA required
This job requisition is not eligible for employment-based immigration sponsorship by Omnissa

Benefits

Comp & perks

Employee ownership
Health insurance
401k with matching contributions
Disability insurance
Paid time off
Growth opportunities
Corporate bonus program eligibility