Senior Technical Account Manager

Omnissa

. Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services .

Posted 9/23/2026full-timeRemote • Brazil, Colombia, China, Costa RicaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer engagement and project leadership for Omnissa product solutions, with a strong technical background in End User Computing and Cloud Infrastructure. Capable of developing strategic technology roadmaps and managing cross-functional teams to drive customer success and ROI.

Highest-signal resume keywords

End User ComputingCloud InfrastructureOmnissa SolutionsProject ManagementSaaS Methodology

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical BackgroundVDIMobile Device ManagementHorizonWorkspace ONEAnalytical SkillsSolutions ArchitectingTroubleshootingCustomer EngagementBusiness Strategy Development

Soft Skills

Excellent Communication SkillsOrganizational SkillsInterpersonal SkillsPresentation SkillsAbility to Manage Competing Demands

Tools & Technologies

Omnissa Product SuiteSaaS ModelProject Management ToolsTechnical Documentation

Certifications & Qualifications

Technical CertificationsLegacy VCP-DTOCP

Industry Keywords

Customer-FacingConsultative RoleAdvisory RoleC-suite EngagementStrategic Sales Process

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as the leader and customer-facing liaison for successful implementation of Omnissa product solutions and services
Help customers become positive references, advance use cases and utilization of Omnissa software, and standardize on Omnissa technology
Act as the customer’s single point of contact into Omnissa and trusted advisor
Identify solutions, troubleshoot issues, and answer technical questions
Communicate with C-level, managerial, and technical customer teams
Advise customers on immediate needs and help develop strategy and technology roadmaps aligned with business outcomes
Help customers understand evolving, upgrading, scaling, and scaling-up needs
Provide project leadership for major Omnissa initiatives, including project management and solutions architecting
Manage cross-functional Omnissa project teams across account teams, professional services, architecture, product development, engineering, marketing, and support
Design and develop solutions for customer requirements and business objectives
Maintain current functional and technical knowledge of the Omnissa product suite
Manage competing requests across simultaneous client engagements
Provide customer-driven product feedback to Product Management
Document best practices for developing, deploying, and optimizing Omnissa solutions
Serve as a front-line technical resource for best-practice and informal customer questions
Advocate for customers to help drive ROI

Requirements

What you’ll need

Strong technical background in End User Computing and Cloud Infrastructure
Technical certifications preferred
Experience with Omnissa’s solutions, including Horizon and Workspace ONE
Ability to resolve complex issues using professional concepts and company objectives
Ability to present to C-suite customer stakeholders and engage technical leaders
Ability to organize, plan, and run workshops and executive-level meetings
Ability to track business and technological trends
At least 5+ years’ experience in customer-facing positions in a consultative, advisory, or architectural role
Experience with SaaS model and methodology
Strong technical background in end-user operating systems, VDI, and mobile device management, specifically Horizon and Workspace ONE platforms
Strong analytical skills regarding technical and project management issues
Ability to manage multiple customers across diverse environments
Strong understanding of strategic sales process
Strong organizational skills and ability to manage competing client demands
Ability to interact and communicate with customer CxO, engineering, and administrator-level personnel
Excellent verbal, written, interpersonal, and presentation skills
Ability to travel up to 10 percent of the time, including international travel
Ability to speak Spanish, English, and Portuguese
B.S. or B.A.; legacy VCP-DT or OCP highly regarded

Benefits

Comp & perks

Flexible, secure, work-from-anywhere experiences
Opportunity to work with industry-leading digital workplace, endpoint management, virtual apps and desktops, digital employee experience, and security/compliance solutions
Customer impact and meaningful work shaping the future of work