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Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Take ownership of Mixpanel customers and opportunities across Saudi Arabia, UAE, Bahrain and Qatar
- Meet prospective and existing customers and understand their products, customer journeys, business models and growth objectives
- Identify challenges across acquisition, activation, conversion, engagement, retention and monetisation
- Translate business problems into practical product analytics solutions
- Design Mixpanel use cases based on customer priorities
- Recommend measurement frameworks, KPIs, event structures and analytics approaches
- Advise Product, Growth, Marketing, Data and leadership teams
- Lead Mixpanel product demonstrations based on real customer use cases
- Explain Mixpanel’s applicability to product and growth questions
- Demonstrate funnels, retention, cohorts, user journeys, segmentation, session replay and other Mixpanel capabilities
- Support technical discovery concerning SDKs, event tracking, integrations, data architecture and implementation
- Coordinate proof-of-concepts, trials and evaluations
- Own opportunities from discovery through commercial discussion and closing
- Build proposals with Omtera’s commercial team and present commercial options
- Manage customer follow-ups and next steps
- Work with Mixpanel account teams on pricing, deal structure and partner opportunities
- Help customers build business cases for adopting or expanding Mixpanel
- Identify expansion opportunities, adoption challenges and new use cases within existing accounts
- Support renewals and account growth
- Develop relationships with product, growth, digital, marketing and data leaders across the GCC
- Identify and develop enterprise and high-growth opportunities
- Participate in customer meetings, executive briefings, partner sessions, conferences, roundtables, meetups and industry events
- Help organise Omtera and Mixpanel customer events
- Follow opportunities from first interaction through commercial outcome
- Travel internationally across the GCC as expected
- Help customers build reliable product analytics practices and improve activation, conversion and retention
- Help Omtera grow Mixpanel adoption, customer references, regional events and a scalable Product Analytics practice across the region
Requirements
What you’ll need- 2–4 years of relevant professional experience (stated as ideal)
- Experience working directly with customers in SaaS, consulting, technology or digital products
- Strong understanding of product analytics and digital customer journeys
- Experience with Mixpanel, Amplitude, GA4, Adobe Analytics, Contentsquare, Heap or similar platforms
- Understanding of funnels and conversion, activation, retention, cohort analysis, engagement, segmentation, user journeys, churn, experimentation, and product and growth KPIs
- Ability to understand a business problem and turn it into a clear solution
- Confidence presenting software and solutions to customers
- Strong communication and stakeholder-management skills
- Commercial awareness and interest in how technology solutions are bought and sold
- Excellent written and spoken English
- Strong organisation and follow-up discipline
- Ability to manage several customers and opportunities simultaneously
- Proactive and accountable working style
- Hands-on Mixpanel experience is advantageous
- Experience creating tracking plans or event taxonomies is advantageous
- Product analytics implementation experience is advantageous
- Basic understanding of APIs, SDKs and data integrations is advantageous
- Basic SQL knowledge is advantageous
- Experience with mobile or web products is advantageous
- Experience in SaaS, fintech, e-commerce, marketplaces, gaming, telecom or digital businesses is advantageous
- Previous experience in Saudi Arabia or the wider GCC market is advantageous
- Arabic language skills are advantageous
- Experience delivering software demonstrations is advantageous
- Experience supporting commercial proposals or SaaS sales processes is advantageous
- Experience organising or participating in customer events is advantageous
- Comfortable having technical conversations with product, analytics and engineering teams
- CV and a short introduction explaining relevant experience required for application
Benefits
Comp & perks- 100% remote working environment
- Significant ownership from day one
- Direct exposure to enterprise and high-growth companies across the GCC
- Opportunity to work closely with Mixpanel and other leading global technology companies
- International customer portfolio
- Opportunities to travel across Saudi Arabia, UAE, Bahrain, Qatar and other markets
- Participation in customer events, conferences and executive meetings
- Exposure to Product Analytics, AI, Customer Engagement, Growth and Data projects
- Learning, certification and professional-development opportunities
- Private health insurance
- Birthday leave
- Flexible remote-working culture
- A fast-moving environment where good ideas can quickly become reality