Omtera

Solutions Engineer

• Take ownership of Mixpanel customers and opportunities across Saudi Arabia, UAE, Bahrain and Qatar
• Meet prospective and existing customers and understand their products, customer journeys, business models and growth objectives
• Identify challenges across acquisition, activation, conversion, engagement, retention and monetisation
• Translate business problems into practical product analytics solutions
• Design Mixpanel use cases based on customer priorities
• Recommend measurement frameworks, KPIs, event structures and analytics approaches
• Advise Product, Growth, Marketing, Data and leadership teams
• Lead Mixpanel product demonstrations based on real customer use cases
• Explain Mixpanel’s applicability to product and growth questions
• Demonstrate funnels, retention, cohorts, user journeys, segmentation, session replay and other Mixpanel capabilities
• Support technical discovery concerning SDKs, event tracking, integrations, data architecture and implementation
• Coordinate proof-of-concepts, trials and evaluations
• Own opportunities from discovery through commercial discussion and closing
• Build proposals with Omtera’s commercial team and present commercial options
• Manage customer follow-ups and next steps
• Work with Mixpanel account teams on pricing, deal structure and partner opportunities
• Help customers build business cases for adopting or expanding Mixpanel
• Identify expansion opportunities, adoption challenges and new use cases within existing accounts
• Support renewals and account growth
• Develop relationships with product, growth, digital, marketing and data leaders across the GCC
• Identify and develop enterprise and high-growth opportunities
• Participate in customer meetings, executive briefings, partner sessions, conferences, roundtables, meetups and industry events
• Help organise Omtera and Mixpanel customer events
• Follow opportunities from first interaction through commercial outcome
• Travel internationally across the GCC as expected
• Help customers build reliable product analytics practices and improve activation, conversion and retention
• Help Omtera grow Mixpanel adoption, customer references, regional events and a scalable Product Analytics practice across the region

Solutions Consultant, Product Analytics & Growth

Customer Success Manager

• Lead the onboarding and implementation of product analytics platforms, primarily Mixpanel
• Understand customers’ products, business models, growth objectives and analytics maturity
• Design and review tracking plans, event structures, user properties and measurement frameworks
• Help customers define meaningful KPIs and establish reliable product analytics practices
• Build and optimise dashboards, reports, funnels, cohorts and retention analyses
• Analyse user journeys, activation, conversion, engagement, retention and churn
• Identify behavioural patterns, friction points and growth opportunities within customer products
• Turn data into clear, actionable insights and recommendations for product, growth and leadership teams
• Deliver regular insight sessions, workshops, business reviews and strategic presentations
• Advise customers on experimentation, segmentation, lifecycle analysis and data-driven product development
• Support customers in improving analytics adoption across their organisations
• Own the customer relationship from onboarding through adoption, renewal and expansion
• Build trusted relationships with product, growth, marketing, data and executive stakeholders
• Create success plans based on customer objectives, priorities and expected outcomes
• Track platform usage, customer health, adoption and engagement
• Proactively identify risks, blockers and opportunities
• Coordinate technical, commercial and strategic conversations across Omtera, customers and software partners
• Manage customer communications, expectations, escalations and follow-up actions
• Lead quarterly or periodic business reviews and demonstrate partnership value
• Support renewal processes and identify upsell and cross-sell opportunities
• Work with Omtera’s sales, solutions and technical teams to deliver a seamless customer experience
• Support customers across multiple countries and time zones
• Collaborate with international clients from Türkiye, the UK, Europe, MENA and North America
• Collaborate with teams from leading global software companies
• Represent Omtera in customer meetings, workshops, partner sessions and industry events
• Occasionally travel internationally for strategic customer meetings, workshops and partner events
• Help customers successfully implement and adopt analytics platforms, trust product data, make better product and growth decisions, improve conversion, activation, engagement and retention, and generate measurable value
• Help Omtera grow its customer portfolio through strong delivery, trusted relationships, successful renewals and relevant expansion opportunities

Solutions Consultant, Product Analytics & Growth

Product Analytics Consultant, Customer Success Manager