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Travel Consultant – After-Hours Support
On Location. Collaborate with coaches and operations staff from multiple universities on multi-level needs .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing group travel logistics, including booking and invoicing for air, hotel, and transportation services while providing exceptional customer service. Proficient in utilizing Global Distribution Systems (GDS) and travel-specific tools to support collegiate athletic departments.
Highest-signal resume keywords
GDS ExperienceCustomer-Service OrientationExcellent Communication SkillsTime ManagementTeam-Player Mindset
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Booking Air ReservationsInvoicing Group HotelsProcessing Ticket ExchangesHandling Incoming CallsMultitaskingTravel ExperienceKnowledge of ConcurIssuing MCOsBooking Hotels and CarsUnderstanding of Travel Processes
Soft Skills
Excellent Interpersonal SkillsPositive AttitudeSelf-StarterFlexibilityAbility to Work Independently
Tools & Technologies
SabreGlobal Distribution System (GDS)Concur
Industry Keywords
Collegiate Athletic DepartmentsGroup TravelCustomer ServiceTravel Logistics
About the role
Key responsibilities & impact- Collaborate with coaches and operations staff from multiple universities on multi-level needs
- Book and exchange air records, hotels, cars, private car services, and buses
- Book hotels and cars within the GDS
- Invoice group hotels and buses during off times and slower times
- Handle incoming calls and emails while completing tasks promptly
- Book and ticket air reservations
- Process partial and full exchanges, void tickets, and issue MCOs
- Work closely with the team to help complete tasks
- Provide customer service while prioritizing client needs
- Support group travel, including group air, hotels, and buses
Requirements
What you’ll need- Knowledge of Sabre or a similar Global Distribution System (GDS)
- Ability to multitask while managing calls and emails
- Ability to work from home with limited distractions
- Customer-service orientation
- Understanding of Anthony Travel processes supporting collegiate athletic departments
- Ability to work various hours, including weekends and holidays
- Ability to work four 10-hour shifts each week
- Ability to work overtime when needed
- Strong client-service orientation
- Excellent communication and interpersonal skills
- Excellent time management and ability to set priorities in a fast-paced environment
- Ability to work independently
- Team-player mindset and flexibility to adapt in a dynamic environment
- Strong desire to learn and utilize provided tools
- Positive attitude
- Self-starter
- 3+ years of GDS experience preferred
- Knowledge of travel-specific systems such as GDS and Concur preferred
- Travel experience preferred
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Paid time off
- 401k plan
- Short- and long-term incentives, as applicable
- Growth and developmental opportunities
- Health care
- Retirement
- Vacation and other paid time off
- Additional offerings
- Work from home