Support Engineer

Onboarded

. Own up to three partner ecosystems from signing to steady state .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner ecosystem management, including designing end-to-end integrations and enabling partner sales and implementation teams. Proficient in utilizing AI tools for content enablement and adoption analysis while maintaining strategic conversations with partner leaders.

Highest-signal resume keywords

Partner Ecosystem ManagementEnd-To-End Integration DesignAI Tools UtilizationTraining and EnablementTechnical Design Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions ArchitectureIntegration Program LaunchAPI DesignData MovementRequirements WritingUser Story DevelopmentScalability Risk IdentificationWorkflow OwnershipImplementation LeadershipChannel Enablement

Soft Skills

Strategic ConversationCollaborationProblem-SolvingTraining AbilityCommunication

Tools & Technologies

AI ToolsREST APIWebhooksAuthenticationData ModelsRecord SynchronizationCustomer EngineeringATS SoftwareHRIS Software

Industry Keywords

Partner SolutionsImplementation LeadershipEcosystem ARRCustomer SuccessSales Enablement

About the role

Key responsibilities & impact

Own up to three partner ecosystems from signing to steady state
Join partnership deals before closing to plan sales, implementation, and support responsibilities
Drive partner customers live, ecosystem ARR, and the share of implementations partners can run independently
Train partner sales, customer success, and implementation teams
Build enablement kits and launch playbooks
Work with Customer Engineering to certify partner front-line support
Launch initial partner customers and convert lessons into repeatable processes
Design partnership integrations, including REST API and MCP usage, data movement, and workflow ownership
Decide what should be built by Onboarded engineers, partner engineers, or both
Review partner technical designs and identify scalability risks
Write requirements and user stories for engineers
Prioritize product requests and test shipped functionality
Maintain a written point of view on each ecosystem, identifying adoption constraints and recommending whether to invest, hold steady, or stop
Hand ecosystems to Customer Engineering once partners can run most implementations independently

Requirements

What you’ll need

4+ years in partner solutions, solutions architecture, solutions engineering, product, or implementation leadership at a software company, or 2+ years in a builder or founder seat at a startup
Experience enabling a channel, launching an integration program, or growing adoption inside someone else's customer base
Experience using AI tools as a force multiplier for enablement content, requirements, adoption analysis, prototyping, and related work; this is non-negotiable
Ability to design end-to-end integrations involving APIs, webhooks, authentication, data models, and record synchronization
Experience working with another company's engineering team, explaining how to build on a product, and reviewing technical designs
Ability to whiteboard systems and identify failure points before implementation
Experience training another company's sales or implementation team
Ability to hold strategy conversations with partner product and partnerships leaders and work through launches with implementation teams
Experience in staffing, ATS or HRIS software, or employment compliance is a strong signal but not required
Willingness and ability to travel up to 25%

Benefits

Comp & perks

Competitive salary and equity in a fast-growing startup
Variable pay tied to the growth of the ecosystems you own
Health, dental, vision, and retirement benefits
Remote-first culture with optional in-person collaboration
A chance to build the motion that grows every partner ecosystem we sign
Up to 25% travel