Outreach Specialist

OncoveryCare

. Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care .

Posted 9/23/2026full-timeRemote • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong patient engagement and outreach capabilities, with a focus on providing compassionate support to cancer survivors. Proficient in managing administrative tasks and utilizing technology to enhance patient communication and scheduling.

Highest-signal resume keywords

Patient-Facing ExperienceCold-Calling SkillsOrganizational SkillsTech-SavvinessEmpathetic Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care CoordinationCustomer ServiceSales ExperienceAppointment SchedulingRecord Keeping

Soft Skills

EmpathySelf-MotivationAttention to DetailProfessionalismSensitivity

Tools & Technologies

EHRsCRMsSpreadsheetsPatient Communication Platforms

Industry Keywords

Cancer CareOutreachPatient ExperienceOnboardingWorkflow Improvements

About the role

Key responsibilities & impact

Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care
Ensure patients have the information and tech support needed to access their first appointment
Send appointment confirmations and follow-up emails when patients can't be reached by phone
Work closely with the care team to troubleshoot issues and ensure a smooth patient experience
Send welcome packets and educational materials to patients
Maintain accurate records of outreach efforts and scheduled appointments
Share feedback on outreach trends and patient conversations and suggest workflow improvements
Handle administrative tasks supporting an efficient onboarding process
Complete onboarding to the outreach model and tools within the first 90 days
Take ownership of outreach and onboarding responsibilities within the first year

Requirements

What you’ll need

2-3 years of experience in a patient-facing, customer service, sales, or care coordination role
A warm, professional, and empathetic phone presence
Comfort with cold-calling, high-volume outreach, and engaging patients who may not be expecting your call
Sensitivity and compassion when discussing cancer and working with survivors
Strong organizational skills and attention to detail
Self-motivated and comfortable working in a fast-paced, remote-first environment with minimal oversight
Tech-savviness and ease with tools such as EHRs, CRMs, spreadsheets, and patient communication platforms

Benefits

Comp & perks

Long-term growth opportunity within a fast-paced startup
Opportunity to take on increasing responsibility in outreach, care coordination, or operations
Equal opportunity and commitment to equity and inclusion