OncoveryCare

General

• Make outbound calls to eligible cancer survivors to introduce OncoveryCare and support them in scheduling care
• Ensure patients have the information and tech support needed to access their first appointment
• Send appointment confirmations and follow-up emails when patients can't be reached by phone
• Work closely with the care team to troubleshoot issues and ensure a smooth patient experience
• Send welcome packets and educational materials to patients
• Maintain accurate records of outreach efforts and scheduled appointments
• Share feedback on outreach trends and patient conversations and suggest workflow improvements
• Handle administrative tasks supporting an efficient onboarding process
• Complete onboarding to the outreach model and tools within the first 90 days
• Take ownership of outreach and onboarding responsibilities within the first year

Outreach Specialist