Customer Experience Specialist

One10

. Provide focused registration expertise and manage registration data deliverables for One10’s Travel & Events programs .

Posted 10/12/2026full-timeMinneapolis • Minnesota • United StatesJunior💰 $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing registration data and program efficiencies within Travel & Events, utilizing advanced MS Excel skills and technology platforms like Cvent. Capable of maintaining database integrity and providing comprehensive client reporting while ensuring effective communication and collaboration with stakeholders.

Highest-signal resume keywords

Advanced MS Excel SkillsCvent ExperienceOperational Business ExperienceRegistration Data ManagementMeeting/Event Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManagementRegistration Database IntegrityClient ReportingBudget MonitoringProject Management

Soft Skills

CollaborationCommunicationProblem-SolvingCustomer Service

Tools & Technologies

Microsoft Office SuiteCventRainFocusSwoogo

Industry Keywords

Travel & EventsProgram LifecycleVendor ManagementAttendee ManagementOnsite Support

About the role

Key responsibilities & impact

Provide focused registration expertise and manage registration data deliverables for One10’s Travel & Events programs
Manage program efficiencies, client billing reports, vendor and buy-in program charges, and activity expense collection
Maintain registration database integrity throughout each program lifecycle, including Cvent activity and buy-in charges
Monitor data-management budgets against actual hours and communicate resolution recommendations to management
Collaborate on registration qualification, database setup, technology support, website review, and testing
Serve as the central Travel & Events registration contact throughout program lifecycles
Manage hotel room blocks, rooming lists, attrition, penalties, activity counts, and special requests
Respond to attendee phone calls and emails within specified SLAs
Maintain standard and custom client reporting requirements
Participate in program briefings, debriefs, and TD briefings
Provide data-management support during program operations, including onsite travel when applicable
Collaborate with Travel Directors and onsite teams on participant changes
Prepare final program reporting for client billing
Support Mobile App and Customer Xperience inquiries
Help management develop consistent processes and communicate best practices
Perform other duties as assigned

Requirements

What you’ll need

4-year degree or equivalent experience
Computer proficiency in Microsoft Office Suite
Advanced knowledge of MS Excel, including macros, VLOOKUP, and formulas
1+ years of operational business experience
Preferred: knowledge of the meeting/event industry
Demonstrated knowledge of technology platforms from a business user perspective
Preferred experience with travel technology systems including Cvent, RainFocus, or Swoogo
Proven ability to handle multiple projects simultaneously