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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing complex domestic and international incentive travel programs, including budget management, logistics coordination, and client relationship management. Proficient in leading cross-functional teams and delivering high-touch guest experiences while ensuring program profitability and adherence to contracts.
Highest-signal resume keywords
Incentive Travel Program ManagementBudgeting And Financial ManagementClient Relationship ManagementProject ManagementEvent Technology Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Meeting And Event ManagementComplex Program LogisticsNegotiation SkillsGroup Travel OperationsAttendee Logistics
Soft Skills
Communication SkillsProblem-Solving SkillsMentoringTeam Leadership
Tools & Technologies
Microsoft OfficeEvent Technology PlatformsMobile Event Applications
Industry Keywords
Incentive ProgramsDomestic And International TravelVIP Executive ExperiencesDMC ManagementCrisis-Response Planning
About the role
Key responsibilities & impact- Lead the end-to-end planning and execution of complex domestic and international incentive travel programs, including programs of 250+ attendees
- Serve as a primary client contact, lead meetings, provide strategic guidance, manage expectations, and address program needs or concerns
- Manage budgets, timelines, hotels, function space, food and beverage, air and ground transportation, DMCs, activities, production, merchandise, registration, attendee communications, and event technology
- Develop creative program concepts, themed events, and destination experiences aligned with client objectives
- Manage group air, passports and visas, VIP/executive experiences, and complex attendee needs
- Own program financials, including budgets, deposits, billing, reconciliation, profitability, and contract adherence
- Source, negotiate, and manage hotels, DMCs, transportation providers, activity partners, and other suppliers
- Lead internal and external project teams, mentor Event Managers, and coordinate across internal support functions
- Identify and escalate risks and support contingency, crisis-response, and duty-of-care planning
- Conduct program debriefs and contribute to client retention and account growth
Requirements
What you’ll need- 6+ years of meeting and event management experience, with significant experience leading incentive travel programs
- Experience managing domestic and/or international incentive programs with 250+ attendees strongly preferred
- Demonstrated expertise in complex program logistics, project management, budgeting, and financial management
- Experience negotiating and managing hotels, DMCs, transportation, activities, and other travel/event suppliers
- Strong understanding of group travel operations, including air, ground transportation, international travel requirements, and attendee logistics
- Experience managing executive/VIP attendees and delivering high-touch guest experiences
- Strong client relationship management, communication, and problem-solving skills
- Experience leading cross-functional teams and mentoring Event Managers
- Comfortable managing multiple complex programs and priorities simultaneously
- Proficiency with Microsoft Office and experience with registration, mobile event applications, and event technology platforms
- Bachelor's degree or equivalent experience; travel/tourism emphasis preferred
- Ability to travel domestically and internationally as needed
Benefits
Comp & perks- Tailored development programs
- Supportive and inclusive culture
- Resources and encouragement for personal and professional growth