OneAZ Credit Union

Representative

• Work in-office at the Corporate Office at 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027
• Assist internal and external members with bill pay, online banking, mobile banking, debit/credit card servicing, telephone banking, and Member Care/Virtual Services queues
• Process chat correspondence and respond to member email inquiries
• Communicate with members, vendors, and internal associates by chat, email, and phone regarding sensitive inquiries or complaints
• Process reports and chat/email responses
• Troubleshoot incidents with vendors and resolve escalated issues through research
• Handle Visa debit and credit card calls, fraud identification, disputes, compliance letters, credits, and ATM/POS adjustments
• Process online account opening requests and conduct new-member onboarding, including outbound contacts
• Educate and troubleshoot virtual services for internal and external members
• Send electronic agreements and set up online and telephone banking access
• Provide account balances, activity, and history; perform transactions, withdrawals, transfers, account maintenance, loan payments, term calculations, and payoff information
• Explain and promote credit union products and services, including savings, checking, money market, share certificates, IRA, and club accounts
• Assist with deposit account rates, stop payments, check copies, overdraft advances, and courtesy pay
• Attend team meetings and training sessions
• Train new Member Care Center associates

Explore Virtual Services Representative at OneAZ Credit Union. Review requirements and application details.

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Virtual Services Representative