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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in operational planning within military contexts, with a strong focus on customer engagement and technical communication. Capable of driving product adoption and improvements while navigating complex government organizations.
Highest-signal resume keywords
Top Secret ClearanceOperational Planning ExperienceMilitary Planning Exercises FamiliarityTechnical Troubleshooting SkillsCustomer Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational PlanningProduct Improvement RecommendationsWorkflow OptimizationTechnical CommunicationIncident CoordinationSoftware Deployment ProtocolsCustomer TrainingTechnical MasteryBusiness Expansion StrategiesProduct Proficiency
Soft Skills
Clear CommunicationCoachingCollaborationProblem-SolvingCustomer Engagement
Industry Keywords
DOD Facilities AccessMulti-Star Headquarters ExperienceGovernment Organizations NavigationClassified NetworksRemote Customer Support
About the role
Key responsibilities & impact- Communicate user needs clearly to the product team
- Maintain high product proficiency and generate customer excitement about product improvements
- Leverage company resources to meet company goals
- Lead or support exercises
- Recommend product improvements based on user observations
- Identify workflow gaps and drive adoption through configuration, coaching, and workflow optimization
- Coordinate product incidents with customers and product engineering
- Align team efforts to deliver the best customer experience
- Coordinate with Partner Engagement Managers to synchronize planning and workflows across commands
- Enable expansion and upsell opportunities to Allies and Partners by communicating Onebrief's value proposition
- Provide ongoing, role-specific training on new product capabilities
- Explain product behavior to customer staff and bridge technical communication between engineering and customers
Requirements
What you’ll need- Current Top Secret clearance with eligibility for SCI
- Ability to access DOD facilities and installations
- Proven experience leading operational planning within a military context, preferably at multi-star headquarters
- Exposure to large staff planning through Professional Military Education or service experience
- Familiarity and experience with major military planning exercises
- Familiarity with protocols for software deployment on classified networks
- Proven ability to expand business presence within a customer location, emphasizing software or technology solutions
- Experience in face-to-face and remote customer support
- Capability to respond to incidents while coordinating with customers and product engineering teams
- Strong technical skills to master the application, troubleshoot issues, and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- Up to 50% travel
Benefits
Comp & perks- Equity
- Flexible work environment with flexible work hours and unlimited PTO
- Health, dental, vision, and life insurance
- 401(k) plan with company match
- 8 weeks of parental leave at 100%
- Annual company summit trips
- $1,000 per year home office budget