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Onebrief

Product Operations Manager

Onebrief

. Build customer feedback channels and usage and satisfaction measures, including feature-usage telemetry and NPS/CSAT .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product operations and management, with a strong focus on building processes, data analysis, and cross-functional collaboration. Proficient in utilizing tools for project management and communication while maintaining high standards for product quality and customer satisfaction.

Highest-signal resume keywords
Product Operations ManagementData Analysis and SQLBug Tracking and TriageExperience with Jira and ConfluenceActive SECRET Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Product AnalyticsFeature FlagsAutomationsRelease ManagementRoadmap PlanningCustomer Feedback ChannelsNPS/CSAT MeasurementResolution TargetsSeverity LevelsDashboard Creation
Soft Skills
Clear CommunicationDocumentation SkillsCross-Team CollaborationFacilitation SkillsProblem-Solving
Tools & Technologies
JiraConfluenceLinearGitHubSlackNotion
Certifications & Qualifications
Bachelor's DegreeActive SECRET Clearance
Industry Keywords
B2BSaaSProduct ManagementTechnical Program ManagementRelease Management

Tech Stack

Tools & technologies
SQL

About the role

Key responsibilities & impact
  • Build customer feedback channels and usage and satisfaction measures, including feature-usage telemetry and NPS/CSAT
  • Turn customer and product data into roadmap input
  • Build executive, support, and engineering dashboards with automated self-checks
  • Own bug intake, triage, severity levels, resolution targets, and review cadence
  • Drive customer-impacting issues to resolution
  • Define and ship in-product quality-of-service measures for delays, timeouts, crashes, and failed logins
  • Plan STIG, POA&M, and security fixes with InfraSec
  • Define release criteria, sign-off owners, rollback triggers, feature flags, rollback procedures, and release notes
  • Maintain a shared view of product releases and report weekly in CR OpSync
  • Coordinate InfraSec involvement for high-side and ATO impacts
  • Produce enablement materials for Sales and Customer Relations
  • Run operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion
  • Define prioritization and communication processes for customer issues and feature work
  • Measure resolution time, escape rate, regression rate, and MTTR
  • Facilitate quarterly planning, roadmap alignment, and cross-team dependencies
  • Run launches, Early Access, and beta programs with Product Marketing and GTM leadership
  • Communicate Product priorities, rationale, and progress across Onebrief
  • Design and maintain AI agents and automations for PRD drafting, release-note checks, dashboard checks, and data grooming
  • Partner with Engineering, Infra, Quality, InfraSec, Customer Relations, and Product Marketing

Requirements

What you’ll need
  • Bachelor's degree or equivalent experience
  • 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
  • Active SECRET clearance or higher
  • Track record of building 0→1 processes and scaling them
  • Strong data skills, including SQL or similar, dashboards, and product analytics
  • Hands-on experience with prompts, agents, and automations to improve real workflows
  • Working knowledge of feature flags, staged rollouts, rollback, and release notes
  • Experience with bug tracking and triage, severity levels, and resolution targets
  • Experience with Jira, Confluence, Linear, GitHub, Slack, Notion, or similar tools
  • Experience running launches, early access or beta programs, and customer feedback loops
  • Clear written and verbal communication, recorded walkthroughs, and documentation
  • Willingness to travel domestically or internationally when needed

Benefits

Comp & perks
  • Equity
  • Remote-first organization with flexible work hours
  • Unlimited PTO
  • Health, dental, vision, and life insurance
  • 401(k) plan with company match
  • 8 weeks of parental leave at 100% regardless of state
  • Annual company summit trips
  • $1,000 per year home office budget