Oneleet

Customer Support

• Monitor and respond to customer questions across Slack shared channels and the support ticket queue
• Resolve platform navigation, onboarding, billing, and pentest scheduling inquiries
• Triage incoming requests and route escalations to the right internal team with full context documented
• Send timely holding responses on escalations
• Log and tag all interactions accurately in Pylon
• Identify recurring issues and contribute answers to the internal knowledge base
• Collaborate with Security Program Managers, Customer Success, and Engineering to resolve customer issues efficiently
• Help build Oneleet’s customer support function and shape support processes

Explore Customer Support Specialist at Oneleet. Review requirements and application details.