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Loan Sales Specialist
OneMain Financial. Multitask and adapt to dynamic role demands to ensure timely and efficient service .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing the loan lifecycle and providing tailored financing solutions. Bilingual communication in Spanish enhances customer engagement and satisfaction.
Highest-signal resume keywords
Customer Service ExperienceSales ExperienceCollections ManagementBilingual - SpanishLoan Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
MultitaskingEmpathyEncouragementAdaptability
Tools & Technologies
In-House SystemsEmail CommunicationPhone CommunicationChat Communication
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Loan ProcessComplianceInsurance ProductsCustomer ConnectionsBranch Goals
About the role
Key responsibilities & impact- Multitask and adapt to dynamic role demands to ensure timely and efficient service
- Exceed customer expectations through ease, empathy, and encouragement while delivering individual and branch goals
- Develop and maintain customer connections throughout the loan process and lifecycle
- Present tailored financing solutions based on customer needs
- Manage the loan lifecycle, including collections activities, while maintaining compliance with relevant laws and regulations
- Engage with customers and other departments via phone, email, chat, and in-house systems
- Educate customers about optional insurance products, loans, terms, and available options
Requirements
What you’ll need- High School Diploma or GED
- Sales, Collections or Customer Service experience preferred
- Bilingual - Spanish preferred
- Monday-Friday during standard business hours, with some extended hours during the week as needed, which may include Saturday
- On-site work arrangement
Benefits
Comp & perks- Competitive compensation plus incentives
- Professional development and advancement opportunities
- Robust training programs and opportunities to advance
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan with 10% share discount
- Tuition reimbursement
- Paid time off (15 days’ vacation per year, prorated based on start date)
- Paid sick leave as determined by state or local ordinance (prorated based on start date)
- 11 paid holidays (4 floating holidays, prorated based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)