Operations Training Program Manager

OneMain Financial

. Strategically identify and launch learning programs that meet business needs through needs analysis, program strategy, and collaboration with resources to develop programs.

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in developing and managing learning programs that align with business needs, utilizing strong project management skills and proficiency in data analysis to measure training effectiveness. Capable of fostering strong customer relationships and delivering engaging training sessions in both live and virtual formats.

Highest-signal resume keywords

Project Management ExpertiseFinancial Services ExperienceTraining Program DevelopmentMicrosoft Power BI ProficiencyInsurance Licensing Ability

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Training Program DevelopmentProject ManagementData AnalysisField ReportingMicrosoft PowerPointMicrosoft ExcelMicrosoft WordMicrosoft Power BITraining Effectiveness AssessmentCustomer Relationship Management

Soft Skills

Excellent Communication SkillsStrong Research SkillsTime Management SkillsAdaptabilityInfluencing Without Authority

Certifications & Qualifications

Insurance Licensing

Industry Keywords

Financial ServicesBranch Business PracticesSecured Loan OffersOriginations TargetsDelinquency Target Attainment

About the role

Key responsibilities & impact

Strategically identify and launch learning programs that meet business needs through needs analysis, program strategy, and collaboration with resources to develop programs.
Develop, implement, and manage an effective user forum to build open communications among users.
Manage day-to-day tasks and associated milestones within programs.
Assess and monitor training programs for continuous improvement and provide ongoing support to business and learners with the greatest ROI.
Maintain programs in line with content management standards.
Deliver instructor-led sessions, including live and virtual components, and provide additional facilitation as necessary.
Partner with the business and instructional design teams to create learner-centered, blended programs using emerging technology that support strategic objectives and cultural needs.
Ensure programs are flexible and scalable to meet changing business needs.
Utilize evaluation levels and customer feedback to assess learning effectiveness and satisfaction.
Develop targets and metrics to measure training program success and partner with Learning Metrics and Analytics teams to share results with Operations and facilitate improvements in key goals.
Develop strong customer relationships, respond to customer requests, and serve as primary point of contact for program activities, status, and problem resolution.
Aid TMs with skill development related to secured loan offers and acceptance rates (Secured Rate).

Requirements

What you’ll need

HS Diploma or GED equivalent.
Ability to obtain insurance licensing within 6 months of start date.
3+ years of experience in Financial Services.
Proficiency with Field Reporting, Microsoft PowerPoint, Excel, Word, and Power BI.
Deep understanding of branch business practices and ability to apply insights to training outcomes.
Ability to travel up to 25% including multiple overnights on occasion.
Demonstrated project management expertise, including the ability to plan, organize, and execute multiple initiatives simultaneously while ensuring timely delivery, stakeholder alignment, and adherence to quality standards.
Proven and sustained ability to achieve key Originations and Servicing targets, including rate of secured offer acceptance (Secured Rate) and Delinquency Target Attainment (DTA).
Proven ability to plan and manage multiple priorities concurrently with strong results/goal orientation. Adaptable to changing priorities.
Ability to operate in a team environment as well as independently to complete work assignments using solid time management skills.
Strong research skills with eye for quality and attention to detail while keeping strategy and broader objectives at forefront.
Ability to influence without direct authority.
Excellent communication skills, both oral and written, as well as excellent listening skills; ability to communicate and interact with all levels of the organization including senior management.
Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy.

Benefits

Comp & perks

Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
Flexible work arrangements
Career development opportunities
Inclusive culture
Opportunities to impact the communities where team members live and work