Front Desk Receptionist

OneOncology

. Provide superb customer service to patients and staff .

Posted 10/5/2026full-timeSalisbury • Maryland • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in medical terminology, ICD-9, and CPT-4 codes while providing exceptional customer service in a fast-paced medical office environment. Capable of managing patient information and maintaining HIPAA compliance effectively.

Highest-signal resume keywords

Customer ServiceMedical TerminologyICD-9 CodesCPT-4 CodesPractice Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical TerminologyICD-9 CodesCPT-4 CodesPractice ManagementEHRTyping 40 Words Per MinuteDatabase Skills

Soft Skills

Attention to DetailStrong Verbal CommunicationStrong Written CommunicationCaring AttitudeProactive Problem-Solving

Tools & Technologies

Phreesia Registration SystemNtierprise

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Front Office ExperienceMedical SettingHIPAA Compliance

About the role

Key responsibilities & impact

Provide superb customer service to patients and staff
Support the office independently and with minimal supervision
Create a positive and professional first impression of the practice
Schedule appointments and additional physician-directed testing
Compile required patient paperwork for daily appointments
Collect co-pays and past balances at check-in and enter them into Practice Management
Review and enter patient demographics and clinical information into Practice Management and EHR
Scan driver’s licenses and insurance cards into Ntierprise
Obtain, scan, and link required referrals to appointments in Practice Management
Reconcile daily payment batches and submit them to the Site Manager
Schedule follow-up procedures and coordinate local ASC cases
Assist patients with the Phreesia registration system
Travel to other sites within a reasonable geographic region as required

Requirements

What you’ll need

Minimum High School Diploma or GED required
Minimum of two (2) years of front office experience, preferably in a medical setting
1 - 2 years of customer service
Excellent customer service
Attention to detail and willingness to learn
Proficient knowledge of medical terminology, ICD-9, and CPT-4 Codes
Strong verbal and written communication skills
Proficient computer software and database skills
Comfortable working in a fast-paced environment
Comfortable asking probing questions to patients
Caring, compassionate, and patient attitude
Maintain HIPAA compliance
Multitasking and proactive problem-solving
Ability to type 40 Words Per Minute
Ability to travel to other sites as necessary
Successful candidates subject to a pre-employment background check

Benefits

Comp & perks

Competitive salaries
Great work/life balance
Weekends off
Tuition reimbursement
Health insurance
Dental insurance
Vision insurance
Corporate discounts