Tech Ops Specialist

Oner Active

. Provide day-to-day IT support across Mac, Windows and mobile devices .

Posted 10/8/2026full-timeLondon • United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT support across Mac and Windows environments, with strong capabilities in managing user accounts, provisioning devices, and administering Google Workspace and Microsoft 365. Proficient in maintaining MDM platforms and delivering training on IT systems and best practices.

Highest-signal resume keywords

IT Support ExperienceGoogle Workspace AdministrationMicrosoft 365 AdministrationMDM Platform ManagementITIL Foundation Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Device ProvisioningUser Account ManagementTroubleshootingHardware ConfigurationScriptingITSM ToolsAV Equipment SetupDocumentationProcess ImprovementTicket Resolution

Soft Skills

Strong CommunicationStakeholder EngagementOrganizational SkillsIndependent WorkMethodical Approach

Tools & Technologies

MDM PlatformsGoogle WorkspaceMicrosoft 365ITSM ToolsAV Equipment

Certifications & Qualifications

ITIL Foundation Certification

Industry Keywords

E-CommerceRetailScaling BusinessFast-Paced Environment

Tech Stack

Tools & technologies

ITSMJamfShell Scripting

About the role

Key responsibilities & impact

Provide day-to-day IT support across Mac, Windows and mobile devices
Own the employee technology lifecycle, including joiners, movers, leavers, break/fix, hardware upgrades and refreshes, mobiles and peripherals
Provision, configure, deploy and repair hardware
Maintain the MDM platform and asset register
Manage user accounts, groups and access permissions across the SaaS estate
Support Google Workspace and Microsoft 365, including administration, troubleshooting and configuration
Set up and troubleshoot meeting rooms and AV equipment
Document fixes, processes and playbooks and build the internal knowledge base
Deliver training and guidance on IT systems, tools and best practices
Log, prioritise and resolve support tickets while keeping users informed
Contribute to wider IT projects, hardware refreshes, system rollouts and process improvements

Requirements

What you’ll need

2-4 years' experience in an IT support role
Hands-on experience supporting both Mac and Windows environments
Experience with an MDM platform (e.g. iru, jamf) for device provisioning and management
Experience administering Google Workspace and Microsoft 365, including user and access management
Experience using ITSM tools
Strong communication skills and ability to explain technical issues clearly to non-technical colleagues
Ability to engage with stakeholders at all levels
Comfortable working independently and taking ownership of tasks
ITIL Foundation certification or equivalent process knowledge (nice to have)
Basic scripting or automation experience, e.g. shell scripting or PowerShell (nice to have)
Experience in a scaling business, e-commerce or retail (nice to have)
Highly organised, with a methodical approach to documentation and record-keeping
Interest in growing a career in a fast-paced scale-up environment

Benefits

Comp & perks

25 days annual leave + bank holidays
Freedom to work from anywhere for up to 4 weeks a year
5% employer pension match through salary sacrifice scheme
Generous Oner Active discount and regular office sample sales
Free Evolve You subscription
Private Healthcare including optical and dental cover
Monthly wellness allowance and team workout classes
Annual discretionary bonus scheme
Familyfriendly maternity & paternity policies
Start-up culture with hands-on management and career mentoring
Employee events including Summer party, Christmas party and team away days
Healthy office snacks, fresh fruit, coffee and matcha bar, and chocolate cupboard
Dog-friendly office