Support Analyst

OneStock

. Handle incidents and requests from retail clients, from analysis through resolution .

Posted 10/5/2026full-timeToulouse • FranceJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in application support and incident resolution, with strong proficiency in log analysis and observability tools. Bilingual communication skills in French and English enhance customer interactions and support processes.

Highest-signal resume keywords

Application Support ExperienceLog Analysis ProficiencyCustomer-Service OrientationFluent FrenchProfessional Working Proficiency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incident ResolutionLog AnalysisREST APIs KnowledgeSaaS SupportOMS ExperienceWMS ExperienceERP Experience

Soft Skills

Clear CommunicationCalm Under PressureMeticulous Follow-Up

Tools & Technologies

Observability Tools

Industry Keywords

RetailE-CommerceLogistics

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Handle incidents and requests from retail clients, from analysis through resolution
Triage and qualify customer tickets
Investigate issues using logs and data
Resolve incidents within the team’s scope
Build complete, reproducible cases for development teams when escalation is required
Track technical escalations through to resolution
Communicate clearly and accurately with customers in French and English
Contribute to the resolution of critical incidents, including during peak activity periods
Document recurring cases
Contribute to process improvements

Requirements

What you’ll need

2–4 years of experience in application support or SaaS support, ideally in retail, e-commerce, or logistics
Proficiency in log analysis and observability tools
Knowledge of REST APIs is a plus
Experience with an OMS, WMS, or ERP is a plus
Strong customer-service orientation
Ability to explain technical issues clearly and simply
Ability to keep customers informed
Ability to remain calm in urgent situations
Meticulous follow-up and clear written communication
Fluent French
Professional working proficiency in English
Authorization to work in France

Benefits

Comp & perks

Remote work
Flexible working hours
Sports activities, yoga, and after-work events
Bonuses based on collective and individual objectives
Meal vouchers
Health insurance
Generous remote-work policy
Flexible paid leave
RTT days
Bicycle mileage allowance
Laptop, two monitors, mouse, and headset
Professional development and HR support
Inclusive company culture that values diversity