OneStock

Support Engineer

• Handle incidents and requests from retail clients, from analysis through resolution
• Triage and qualify customer tickets
• Investigate issues using logs and data
• Resolve incidents within the team’s scope
• Build complete, reproducible cases for development teams when escalation is required
• Track technical escalations through to resolution
• Communicate clearly and accurately with customers in French and English
• Contribute to the resolution of critical incidents, including during peak activity periods
• Document recurring cases
• Contribute to process improvements

Explore Support Analyst at OneStock. Review requirements and application details.