Customer Success Manager, French Speaking

OneStream Software

. Partner with sales to complete a comprehensive sales transition process .

Posted 9/15/2026full-timeParis • FranceMid-LevelSenior💰 €65,000 - €84,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success within a SaaS environment, focusing on customer adoption, satisfaction, and renewal. Proficient in managing relationships with senior decision-makers and understanding finance processes to drive measurable business outcomes.

Highest-signal resume keywords

Customer Success ManagementSaaS Technology ExperienceFluent English and FrenchStakeholder EngagementOneStream Platform Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer OnboardingContractual Agreement UnderstandingFinance Process KnowledgeAnalytical Problem-SolvingRisk Mitigation

Soft Skills

Strong Organizational SkillsRelationship BuildingCollaborationCustomer AdvocacyExpectation Management

Tools & Technologies

OneStreamOracle EPM SuiteSAP BPCSAP BOFCIBM CognosAnaplan

Industry Keywords

Customer SatisfactionBusiness Review MeetingsCustomer Success LeadershipTier 3 Accounts ManagementManagement Consulting

Tech Stack

Tools & technologies

CloudCognosOracle

About the role

Key responsibilities & impact

Partner with sales to complete a comprehensive sales transition process
Operate as a business partner to customers and their delivery teams
Own and drive customer adoption, expansion, satisfaction, and renewal
Understand customer Cloud/SaaS and term contractual agreements
Understand customer agreements with partners or OneStream Services
Manage and execute customer onboarding
Develop strong working relationships with customers and delivery teams
Establish and execute cadence-based Business Review meetings
Identify and mitigate risks affecting customer satisfaction, growth, or renewal
Align with Customer Success leadership on regional metrics
Develop and share knowledge of OneStream’s Platform and Marketplace Solutions
Promote regional OneStream communities and customer educational events
Keep management informed of portfolio progress and obstacles
Learn and understand customer partnership priorities
Listen to customers and help them maximize value from their OneStream investment
Champion customer requests by collaborating with customers, delivery teams, Customer Support, Cloud, technical SMEs, Product Management, and other departments
Set and manage customer expectations when necessary
Manage approximately 60 Tier 3 accounts across EMEA, primarily in France
Guide customers from onboarding and adoption through value realization, expansion, renewal, and long-term success
Build customer advocacy, references, and measurable business outcomes

Requirements

What you’ll need

Fluent English and French are required, at least Business Level
Minimum of 5 years overall professional experience
At least 3 years in a Customer Success role within a SaaS technology company
Experience supporting solutions primarily used by Finance or IT departments
Experience engaging with senior decision-makers such as CFOs, CIOs, CTOs or CISOs
Demonstrated ability to keep customers focused on achieving desired business outcomes
Proven experience building and managing strong customer relationships
Conceptual understanding of key finance processes
Experience in management consulting or technology consulting preferred
Hands-on experience as a Customer Success Manager or in a customer-facing position preferred
Prior experience with OneStream, Oracle EPM Suite, SAP BPC, SAP BOFC, IBM Cognos, Anaplan, or other CPM solutions preferred
Ability to problem-solve in a collaborative environment
Strong organizational and planning skills
Proven analytical, evaluative, and problem-solving abilities
Ability to operate in a demanding environment managing simultaneous priorities
Must be legally authorized to work for any company in France without sponsorship

Benefits

Comp & perks

Additional variable compensation
Transparency around corporate structure, salary, and benefits
Variety of project work
Strong culture and camaraderie
Multiple training opportunities
Occasional internal meetings, training, or company events travel