OneStream Software

Customer Success Manager

• Lead the development and implementation of regional customer success strategies across Southern and Central Europe
• Drive customer adoption, expansion, retention, and long-term satisfaction
• Lead and develop a high-performing Customer Success organization
• Oversee strategic and complex customer portfolios, ensuring satisfaction, reference-ability, and retention
• Build and execute comprehensive account plans throughout the customer lifecycle
• Establish and nurture senior and executive-level customer relationships
• Deliver actionable internal QBRs to Customer Success and Sales leadership
• Identify expansion opportunities, advise on incremental revenue, and secure operational commitments
• Direct, mentor, and coach Senior Managers and Customer Success professionals
• Maintain high GRR, increase NRR, identify expansions, and drive customer success KPIs
• Proactively identify and mitigate customer satisfaction, growth, and renewal risks
• Serve as escalation point for complex customer situations and advocate for customer needs
• Develop and refine regional governance programs, onboarding, success strategy meetings, and regular business reviews
• Monitor and report regional performance metrics to senior leadership
• Lead initiatives to improve team efficiency, product utilization, and customer outcomes
• Integrate Sales, Marketing, Professional Services, Education, Partner Alliances, Product, Support, Legal, and Operations to address customer needs
• Champion customer feedback across departments and support product and service enhancements

Director, Customer Success – Southern & Central Europe

Account Executive

• Sell OneStream SaaS solutions within a specified territory
• Manage and grow existing customer relationships through subscription renewals, expansion, uplifts and cross-selling
• Identify new sales opportunities within the existing customer base
• Introduce additional products and services to drive upsell and cross-sell opportunities
• Manage CRM knowledge transfer, sales pipeline and proposal preparation
• Build pipeline through direct prospecting and business partners
• Provide proactive, consultative guidance to customers
• Develop customer and market understanding, including competitive landscapes
• Present the OneStream value proposition through written, virtual and in-person presentations
• Prepare joint business cases aligned with customer objectives
• Develop and execute business plans to achieve sales targets
• Track and forecast sales opportunities
• Coordinate knowledge transfer across internal teams and external collaborators
• Assess needs through research, discovery sessions and solution demonstrations
• Prepare proposals and SaaS agreements
• Identify use-case expansion opportunities within customer accounts
• Coach and mentor across Sales teams

Account Director

Full-stack Engineer

• Design, build, and maintain robust, scalable applications using C#, .NET Framework, and related Microsoft technologies
• Develop and execute unit tests and participate in code reviews
• Collaborate with product managers, architects, and QA engineers to deliver end-to-end software solutions
• Integrate and enhance systems within the OneStream ecosystem for production
• Troubleshoot complex issues within the OneStream platform, data integrations, and performance optimization
• Provide ongoing maintenance, support, and enhancements for existing solutions, APIs, and cloud systems
• Contribute to DevOps initiatives including CI/CD pipelines, version control, and deployment automation
• Research and scope new features and solutions
• Mentor and support junior engineers, sharing best practices and promoting technical excellence

Software Engineer II

Account Manager

• Define and execute the North American partner ecosystem strategy
• Drive regional revenue growth, market expansion, and delivery scale
• Own partner-sourced, co-sell, and partner-influenced revenue and pipeline performance
• Build and scale the partner organization, including team structure, coverage model, and talent development
• Develop joint go-to-market motions with Sales, Marketing, Product, and Services
• Improve win rates, increase deal size, and accelerate sales velocity on partner-involved deals
• Expand and optimize the active, revenue-generating partner ecosystem
• Accelerate new-partner time-to-productivity
• Drive partner enablement and capacity growth for high-quality implementations
• Establish governance and operating cadence for partner performance and investment ROI
• Provide leadership visibility into partner contribution and outcomes
• Act as executive sponsor for key partners, managing senior relationships and resolving escalations
• Supervise the Americas Alliances Team

VP, Partnerships – Americas

• Drive new logo acquisition through strategic prospecting, outbound outreach, marketing leads, and partner referrals
• Identify upsell and cross-sell opportunities by understanding evolving customer needs and aligning them with OneStream’s solutions
• Build and maintain a healthy pipeline through self-sourced efforts and collaboration with Customer Success, Business Development, Marketing, and Alliances
• Maintain clean, accurate, and up-to-date Salesforce records
• Prepare and present tailored business cases, proposals, and SaaS agreements
• Balance new business and existing account growth to meet or exceed sales targets
• Serve as a consultative partner supporting long-term customer success and retention
• Clearly articulate OneStream’s differentiators through written, virtual, and in-person presentations
• Track and forecast sales opportunities and ensure timely knowledge transfer
• Conduct discovery sessions, research, and demos to assess client challenges
• Create high-impact proposals and responses to client requests
• Engage C-level stakeholders, navigate enterprise sales cycles, and build trust-based prospective-client relationships
• Collaborate cross-functionally with Marketing, Pre-Sales, Business Development, and Strategic Alliances to maximize market reach and accelerate deal velocity
• Focus primarily on commercial and mid-market accounts and new logo acquisition

• Partner with sales to complete a comprehensive sales transition process
• Operate as a business partner to customers and their delivery teams
• Own and drive customer adoption, expansion, satisfaction, and renewal
• Understand customer Cloud/SaaS and term contractual agreements
• Understand customer agreements with partners or OneStream Services
• Manage and execute customer onboarding
• Develop strong working relationships with customers and delivery teams
• Establish and execute cadence-based Business Review meetings
• Identify and mitigate risks affecting customer satisfaction, growth, or renewal
• Align with Customer Success leadership on regional metrics
• Develop and share knowledge of OneStream’s Platform and Marketplace Solutions
• Promote regional OneStream communities and customer educational events
• Keep management informed of portfolio progress and obstacles
• Learn and understand customer partnership priorities
• Listen to customers and help them maximize value from their OneStream investment
• Champion customer requests by collaborating with customers, delivery teams, Customer Support, Cloud, technical SMEs, Product Management, and other departments
• Set and manage customer expectations when necessary
• Manage approximately 60 Tier 3 accounts across EMEA, primarily in France
• Guide customers from onboarding and adoption through value realization, expansion, renewal, and long-term success
• Build customer advocacy, references, and measurable business outcomes

Director, Customer Success – Southern & Central Europe

Account Director

Software Engineer II

VP, Partnerships – Americas

Account Executive

Customer Success Manager, French Speaking