Director, Customer Success – Southern & Central Europe

OneStream Software

. Lead the development and implementation of regional customer success strategies across Southern and Central Europe .

Posted 9/22/2026full-timeRemote • FranceLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading customer success strategies, managing complex customer portfolios, and fostering executive-level relationships to drive customer satisfaction and retention. Proficient in utilizing SaaS applications and financial management principles to enhance customer outcomes and operational efficiency.

Highest-signal resume keywords

Customer Success LeadershipComplex Customer Portfolio ManagementSaaS Application ExpertiseC-Level Stakeholder EngagementFinancial Management Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success Strategy DevelopmentAccount PlanningKPI ManagementRisk MitigationGovernance Program DevelopmentMS Office ProficiencyOneStream Platform KnowledgeCPM Solution ExperienceEPM Delivery ExperienceCustomer Advocacy

Soft Skills

MentoringCoachingRelationship BuildingCommunicationTeam Leadership

Industry Keywords

Customer RetentionCustomer SatisfactionGrowth OpportunitiesBusiness ReviewsRegional Performance Metrics

About the role

Key responsibilities & impact

Lead the development and implementation of regional customer success strategies across Southern and Central Europe
Drive customer adoption, expansion, retention, and long-term satisfaction
Lead and develop a high-performing Customer Success organization
Oversee strategic and complex customer portfolios, ensuring satisfaction, reference-ability, and retention
Build and execute comprehensive account plans throughout the customer lifecycle
Establish and nurture senior and executive-level customer relationships
Deliver actionable internal QBRs to Customer Success and Sales leadership
Identify expansion opportunities, advise on incremental revenue, and secure operational commitments
Direct, mentor, and coach Senior Managers and Customer Success professionals
Maintain high GRR, increase NRR, identify expansions, and drive customer success KPIs
Proactively identify and mitigate customer satisfaction, growth, and renewal risks
Serve as escalation point for complex customer situations and advocate for customer needs
Develop and refine regional governance programs, onboarding, success strategy meetings, and regular business reviews
Monitor and report regional performance metrics to senior leadership
Lead initiatives to improve team efficiency, product utilization, and customer outcomes
Integrate Sales, Marketing, Professional Services, Education, Partner Alliances, Product, Support, Legal, and Operations to address customer needs
Champion customer feedback across departments and support product and service enhancements

Requirements

What you’ll need

Bachelor's degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience
10+ years in a related function with direct customer advocacy and engagement experience
Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales
Minimum of 3 years of experience in a leadership role
Proven experience managing complex customer portfolios and C-level executive stakeholders
Extensive background with SaaS applications
Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting
Expert knowledge of OneStream platform and offerings preferred
Prior experience with a CPM solution preferred
Prior experience in CPM/EPM delivery in complex customer landscapes preferred
Advanced MS Office skills, especially Excel
Willingness to travel up to 30%, depending on customer needs and geography
All candidates must be legally authorized to work for any company in France without sponsorship

Benefits

Comp & perks

Transparency around corporate structure, salary, and benefits
Core value of customer success
Variety of project work (not industry-specific)
Strong culture and camaraderie
Multiple training opportunities