Director of Professional Services

Onflo

. Lead the Professional Services function end to end .

Posted 10/3/2026full-timeRemote • United StatesLead💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing Professional Services teams, ensuring delivery quality and client care outcomes while driving post-implementation adoption. Possesses expertise in developing operational frameworks and methodologies, with a focus on K-12 systems and stakeholder management.

Highest-signal resume keywords

Leadership Of Professional ServicesProcess Development And ImplementationStakeholder ManagementK-12 Systems KnowledgeCommercial Performance Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementOperational Framework DevelopmentImplementation ManagementData ProvisioningService Level ManagementPerformance Metrics OwnershipProcess ModernizationCapacity PlanningScoping And PricingPost-Implementation Adoption

Soft Skills

Strong CommunicationCoaching And DevelopmentProblem SolvingTeam LeadershipClient Care

Tools & Technologies

Student Information SystemsSingle Sign-On SystemsK-12 Systems

Industry Keywords

EdTechVendor-Side ExperienceMulti-Department RolloutStakeholder EngagementBackground CheckE-Verify

About the role

Key responsibilities & impact

Lead the Professional Services function end to end
Lead approximately ten people across two layers, including four direct reports: three Implementation Managers and the Manager of Professional Services
Own delivery quality across implementation and ongoing solutioning engagements
Own client care outcomes against service levels through the Manager of Professional Services
Drive post-implementation adoption so districts realize the value purchased
Plan resources and capacity across the function
Develop and maintain the methodology, templates, and standards used by the team
Own commercial performance, including scoping, pricing, and margin, with the VP and Finance
Serve as the senior escalation point above the Implementation Manager and Manager levels
Coach and develop direct reports
Modernize existing processes and build undocumented processes while delivery work continues and districts go live

Requirements

What you’ll need

7 to 12 years of professional experience
5 to 8 years managing people directly
Personal ownership of a large-scale, multi-department rollout from kickoff through steady state, vendor-side or district-side
Experience building a process, playbook, or operational framework where none existed
Experience recovering something genuinely at risk of failing
Repeatable approach to making a new system stick past go-live, with a metric you moved
Ownership of operating metrics for a managed team, including acting when one went the wrong way
Working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning
Strong communication and stakeholder management, including with Sales and Finance
Ability to travel 10% to 25% for internal meetings, conferences, industry events, and occasional on-site district work
Background check required at offer
Employment eligibility verification through E-Verify
K-12 or EdTech vendor-side experience is a plus, not a requirement

Benefits

Comp & perks

Discretionary annual bonus
Fully remote work within the United States
Core operating hours of 9 a.m. to 5 p.m. Eastern
Equal opportunity employer committed to building a diverse team