Onflo

Director

• Lead the Professional Services function end to end
• Lead approximately ten people across two layers, including four direct reports: three Implementation Managers and the Manager of Professional Services
• Own delivery quality across implementation and ongoing solutioning engagements
• Own client care outcomes against service levels through the Manager of Professional Services
• Drive post-implementation adoption so districts realize the value purchased
• Plan resources and capacity across the function
• Develop and maintain the methodology, templates, and standards used by the team
• Own commercial performance, including scoping, pricing, and margin, with the VP and Finance
• Serve as the senior escalation point above the Implementation Manager and Manager levels
• Coach and develop direct reports
• Modernize existing processes and build undocumented processes while delivery work continues and districts go live

Director of Professional Services

Account Manager

• Own a book of business and the relationships underlying retention and revenue growth
• Achieve gross retention of at least 90% and NRR of 100–110% across the portfolio
• Monitor account health proactively and mitigate churn
• Manage the full renewal lifecycle from outreach through close
• Identify, qualify, and close cross-sell and upsell opportunities
• Build and maintain executive sponsor relationships across accounts
• Deliver value and grow account revenue for K-12 public education clients