Director of Professional Services

Onflo

. Lead the Professional Services function end to end .

Posted 10/8/2026full-timeRemote • United StatesLead💰 $135,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading Professional Services functions, managing teams, and ensuring delivery quality across implementation and ongoing engagements. Proficient in building methodologies, managing commercial performance, and driving post-implementation adoption in K-12 systems.

Highest-signal resume keywords

Team LeadershipProcess DevelopmentStakeholder ManagementK-12 Systems KnowledgeCommercial Performance Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational Framework DevelopmentImplementation ManagementPerformance Metrics OwnershipProcess Modernization

Soft Skills

Strong CommunicationCoaching and DevelopmentProblem Solving

Tools & Technologies

Student Information SystemsSingle Sign-OnData Provisioning

Industry Keywords

Professional ServicesK-12 EducationService LevelsPost-Implementation AdoptionVendor Management

About the role

Key responsibilities & impact

Lead the Professional Services function end to end
Oversee approximately ten people across two layers, including four direct reports
Ensure delivery quality across implementation and ongoing solutioning engagements
Own client care outcomes against service levels through the Manager of Professional Services
Drive post-implementation adoption so districts realize the value purchased
Plan resources and capacity across the function
Update and build methodologies, templates, processes, playbooks, and operating standards
Manage commercial performance, including scoping, pricing, and margin, with the VP and Finance
Serve as senior escalation point above the Implementation Manager and Manager levels
Coach and develop direct reports
Modernize existing processes and create undocumented processes while delivery work continues and districts go live

Requirements

What you’ll need

7 to 12 years of professional experience
5 to 8 years managing people directly
Personal ownership of a large-scale, multi-department rollout from kickoff through steady state, vendor-side or district-side
Experience building a process, playbook, or operational framework where none existed
Experience recovering something genuinely at risk of failing
Repeatable approach to making a new system stick past go-live, with a metric moved
Ownership of operating metrics for a managed team, including acting when one went the wrong way
Working knowledge of K-12 systems, single sign-on, student information systems, and data provisioning
Strong communication and stakeholder management, including with Sales and Finance
Able to travel 10% to 25% for internal meetings, conferences, industry events, and occasional on-site work with districts
Background check required at offer
Must meet employment eligibility requirements verified through E-Verify

Benefits

Comp & perks

Discretionary annual bonus
Fully remote work within the United States
Core operating hours of 9 a.m. to 5 p.m. Eastern
Equal opportunity employer committed to building a diverse team