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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client service for air travel and hotel requests, with a strong focus on sales, negotiation, and customer engagement. Proficient in utilizing airline portals and travel agency systems to plan customized domestic and international trips.
Highest-signal resume keywords
Client ServiceAirline Portal ProficiencyTravel Agency ExperienceSales and Negotiation SkillsAdvanced English and/or Spanish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft OfficeAmadeusTravel PlanningVisa Requirements KnowledgeFlight Consolidator PlatformsTour Operator PortalsCustomer EngagementObjection HandlingBooking IssuanceCancellations/Rebooking
Soft Skills
Excellent Verbal CommunicationExcellent Written Communication
Tools & Technologies
E-LATAME-GOLAzulPassaredoWooba Portal
Industry Keywords
Travel AgencyDomestic TripsInternational TripsCustomer ServiceMulti-Brand Agency
About the role
Key responsibilities & impact- Serve clients, including presidents, CEOs, and directors, via phone, email, and chat
- Provide excellent service for air travel requests, including name corrections/changes, pet transportation, passenger splitting, adding minors, special services, overbooking, cancellations/rebooking, bereavement-related requests, and flight advances
- Handle hotel requests, including changing and adding guests, arranging extra services, and issuing bookings
- Manage product queues and distribute cards in the team leader’s absence or as assigned by the leader
- Issue bookings and provide dedicated follow-up for clients
- Advise clients on visa requirements, travel insurance, and vaccinations required for international destinations
- Provide consulting on tourist destinations, costs, and availability for selected travel dates
Requirements
What you’ll need- Intermediate knowledge of Microsoft Office
- Proficiency with airline portals: E-LATAM, E-GOL, Azul, Passaredo, and the Wooba portal
- Completed or ongoing higher education
- Advanced English and/or Spanish
- Experience in travel agencies; experience in a multi-brand agency is preferred
- Experience planning customized domestic and international trips
- Knowledge of tour operator portals and flight consolidator platforms
- Knowledge of Amadeus
- Excellent sales, negotiation, customer engagement, and objection-handling skills
- Excellent verbal and written communication skills
- Availability to work weekends and holidays
Benefits
Comp & perks- Meal allowance on a flexible benefits card (with no 6% employee deduction)
- Unimed health insurance with no copayments or monthly premium for Onfly employees
- Dental insurance (monthly premium discount)
- Pharmacy discount
- Online psychotherapy benefit through Vittude
- Gym benefits through Gympass and TotalPass
- 90% language-course scholarship
- Discounts on undergraduate and graduate programs at UNA, UniBH, and Anhanguera
- Funeral assistance through Grupo Zelo
- Extended maternity and paternity leave
- R$200 voucher for Onhappy
- Life insurance