Onfly

Account Executive

• Manage a strategic portfolio of B2B and Enterprise clients, developing consultative relationships with strategic stakeholders and executives.
• Lead the customer journey, ensuring excellence in onboarding, adoption, engagement, retention, and expanded platform usage.
• Monitor NPS, churn, health score, retention, adoption, expansion, engagement, and revenue, identifying risks and growth opportunities.
• Develop strategic plans for account retention, expansion, and growth.
• Conduct performance analyses, executive meetings, and data-driven strategic presentations.
• Deliver training, configuration, technical enablement, and consultative initiatives to increase operational maturity and maximize ROI.
• Serve as the primary strategic point of contact for customers within the organization.
• Partner with Sales, Implementation, Product, Operations, and Technology teams.
• Mitigate churn, manage crises, resolve complex issues, and strengthen strategic relationships.
• Identify opportunities for upselling, cross-selling, revenue expansion, and activation of new products, contributing to GMV growth and recurring revenue.
• Use CRM, automation, BI, analytics, and Artificial Intelligence for portfolio management and data-driven decision-making.
• Support the evolution of Customer Success processes, playbooks, and best practices, contributing to scalability and continuous improvement.

Senior Account Executive – Customer Success

• Manage a B2B client portfolio strategically, building consultative relationships with stakeholders
• Lead onboarding, adoption, and the continued growth of platform usage
• Monitor NPS, churn, health score, engagement, retention, and adoption
• Develop action plans for retention, portfolio expansion, and stronger client relationships
• Analyze performance and results, presenting metrics, insights, and strategic recommendations
• Conduct training, configuration, and technical enablement for the platform
• Act as a liaison between clients and internal teams
• Manage the portfolio proactively, anticipating risks and growth opportunities
• Identify upselling, cross-selling, and new product activation opportunities
• Provide consultative support through multiple channels
• Use CRM, automation, data analysis, and Artificial Intelligence to manage the portfolio and support decision-making

Mid-Level Account Executive – Customer Success

AI Engineer

• Lead, guide, and mentor the team, fostering professional growth and technical autonomy
• Lead and actively participate in code reviews, ensuring quality, scalability, and maintainability
• Define and promote development and architecture best practices
• Serve as the technical escalation point for resolving complex issues and bottlenecks
• Collaborate with management to define priorities, plan the technical roadmap, and manage the backlog
• Design and architect robust, scalable AI systems for production
• Ensure the performance and stability of AI agents in production through continuous monitoring and optimization
• Explore and test new AI technologies, frameworks, and models
• Document architectures, processes, and technical decisions
• Collaborate with Product, Engineering, and business teams to translate challenges into viable AI solutions
• Communicate the progress, challenges, and results of AI projects to technical and non-technical stakeholders
• Contribute to the long-term vision for the AI function and identify opportunities to apply artificial intelligence to business growth

AI Tech Lead

Consultant

• Serve clients, including presidents, CEOs, and directors, via phone, email, and chat
• Provide excellent service for air travel requests, including name corrections/changes, pet transportation, passenger splitting, adding minors, special services, overbooking, cancellations/rebooking, bereavement-related requests, and flight advances
• Handle hotel requests, including changing and adding guests, arranging extra services, and issuing bookings
• Manage product queues and distribute cards in the team leader’s absence or as assigned by the leader
• Issue bookings and provide dedicated follow-up for clients
• Advise clients on visa requirements, travel insurance, and vaccinations required for international destinations
• Provide consulting on tourist destinations, costs, and availability for selected travel dates

Senior Account Executive – Customer Success

Mid-Level Account Executive – Customer Success

AI Tech Lead

Senior Travel Consultant