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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong client relationship management skills, with a focus on proactive communication and organizational abilities. Proficient in managing multiple accounts and tasks while ensuring client satisfaction and effective problem-solving.
Highest-signal resume keywords
Account ManagementClient SuccessStrong English Communication SkillsOrganizational SkillsExperience with GoHighLevel
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project CoordinationClient Relationship ManagementProblem SolvingAttention to DetailDigital Marketing Knowledge
Soft Skills
Proactive MindsetAdaptabilityReliabilityInitiativeClient-First Approach
Tools & Technologies
GoHighLevelClickUpCRM ToolsProject Management Tools
Industry Keywords
Local SEOWebsite DevelopmentPaid MediaAI-Powered Marketing Solutions
About the role
Key responsibilities & impact- Build and maintain strong client relationships through regular check-ins, timely responses, and proactive communication
- Serve as the primary point of contact for routine client questions, requests, and updates
- Coordinate with SEO, development, and paid media specialists to keep client tasks moving forward
- Track outstanding requests and follow up on deliverables
- Reach out to clients regularly, identify potential concerns, and ensure clients feel informed and supported
- Handle routine issues independently, make sound decisions, and escalate matters when appropriate
- Organize client communication, tasks, and priorities using GoHighLevel and ClickUp
- Learn the agency’s services, workflows, and client needs to manage accounts independently
- Manage client relationships across a portfolio of approximately 20–30 accounts
Requirements
What you’ll need- Around 3 years of experience in account management, client success, customer service, project coordination, or a similar client-facing role
- Strong written and spoken English communication skills
- Excellent organizational skills and ability to manage multiple clients and priorities
- Proactive mindset and initiative
- Reliable follow-through and attention to detail
- Confidence handling client requests, solving problems, and making decisions independently
- Client-first approach and ability to build positive, lasting relationships
- Adaptability and willingness to learn
- Working hours aligned with Pacific Time, generally around 8–9 AM to 4–5 PM PT
- Nice to have: experience working at a digital marketing agency
- Nice to have: familiarity with Local SEO, website development, paid media, or AI-powered marketing solutions
- Nice to have: experience with GoHighLevel, ClickUp, or similar CRM and project management tools
Benefits
Comp & perks- Remote work
- Flexible working hours
- Full-time schedule of approximately 40 hours per week
- Opportunity to work closely with the founder and a small, hands-on team
- Exposure to SEO, web development, paid media, CRM systems, and AI-powered marketing
- Opportunity to take ownership and shape client relationship and account management processes
- Opportunity to grow alongside a growing agency
- Collaboration with an international team