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Sales Administration and Support Advisor
Online Education Services (OES). Review and assess student enrolment documentation against course entry requirements .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong organisational skills and attention to detail in reviewing enrolment documentation and ensuring compliance with quality standards. Proficient in supporting sales processes and enhancing student experiences through effective communication and collaboration with stakeholders.
Highest-signal resume keywords
Customer Service ExperienceAttention To DetailOrganisational SkillsMicrosoft Office ProficiencyCRM Systems Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Excellent Written CommunicationExcellent Verbal CommunicationSolutions-Focused MindsetAbility To Work Independently
Industry Keywords
EducationTrainingAdmissionsEnrolmentsContinuous Improvement
About the role
Key responsibilities & impact- Review and assess student enrolment documentation against course entry requirements
- Support Sales Consultants with enrolment processing and student enquiries
- Ensure all enrolments meet quality and compliance standards
- Respond to student and stakeholder requests within service level agreements
- Support onboarding activities and retention initiatives, including student follow-up and account setup assistance
- Contribute to continuous improvement initiatives and process enhancements
- Assist with inbound enquiries and broader sales team support
- Collaborate with academic and operational stakeholders to achieve positive student outcomes
Requirements
What you’ll need- Previous administration, customer service, or sales support experience
- Exceptional attention to detail and strong organisational skills
- Excellent written and verbal communication skills
- Solutions-focused mindset and ability to work independently
- Strong computer literacy across Microsoft Office and CRM systems
- Ability to thrive in a fast-paced, high-performing environment
- Experience within education, training, admissions, or enrolments highly regarded
Benefits
Comp & perks- Hybrid working arrangement for genuine career-life fit (3 days in our Cremorne Office)
- Professional development and mentoring
- OES Culture Club and events calendar
- Health and wellbeing activities
- Annual flu vaccinations
- Paid parental leave
- Purchased leave
- Study assistance and leave for eligible employees
- Mental health support resources and Employee assistance program (EAP)
- Income protection insurance
- Access to corporate health insurance rates
- Breakfast, snacks, table tennis, and Nintendo Switch available in the office
- Weekly staff drinks
- Growth and development opportunities