Online Education Services (OES)

Designer

• Create technology-enabled learning experiences using advanced learning design knowledge.
• Align learning materials with OES’s quality framework and enhance learner engagement.
• Translate course blueprints into detailed course storyboards with internal stakeholders.
• Design online learning experiences by structuring content, creating activities, and integrating multimedia elements.
• Author directly on the LMS or support the learning technologist team in course building.
• Collaborate with the production team to create course and video graphic guides.
• Support internal quality assurance processes.
• Integrate and utilize GenAI technologies to improve workflow efficiency and innovation in course design.
• Take ownership of high-quality deliverables.
• Deliver creative, practical solutions within project scope and deadlines.

Learning Designer – Talent Pipeline

Marketing

• Own and deliver student acquisition and lead generation strategies that drive enrolment growth
• Develop and execute strategic marketing plans aligned to university partner objectives
• Collaborate with Performance Marketing, Sales, Digital, Retention and Marketing Automation teams to optimise conversion outcomes
• Manage marketing budgets, forecasts and investment decisions to maximise ROI
• Analyse campaign performance, lead quality and enrolment trends to identify growth opportunities
• Lead integrated marketing campaigns and course launches from planning through execution
• Act as the key marketing partner for university stakeholders, building trusted relationships and delivering strategic advice
• Translate market insights and customer data into actionable marketing strategies
• Drive prospective student growth through targeted campaigns and data-led decision-making
• Enhance the student journey from initial enquiry through enrolment

Marketing Manager

Head of Department

• Provide strategic leadership across OES's technology delivery function, ensuring successful delivery of platforms, products, and enterprise-wide initiatives
• Champion and mature scaled agile practices, including portfolio planning, PI planning, delivery governance, and cross-functional squad alignment
• Foster continuous improvement, automation, DevSecOps, and continuous delivery
• Lead delivery planning, prioritisation, capacity management, budgeting, and governance
• Oversee delivery and ongoing evolution of critical enterprise platforms
• Build, mentor, and inspire leaders, delivery managers, and technology teams
• Work with executive and business leaders to align technology delivery with strategic objectives, customer outcomes, and organisational growth
• Oversee the end-to-end delivery operating model across multiple platforms, programs, and agile delivery teams

Head of IT Delivery

Compliance

• Coordinate compliance activities aligned with TEQSA requirements and the Higher Education Standards Framework (HESF)
• Support provider registration, re-registration and course accreditation activities
• Prepare regulatory submissions, reports, notifications and compliance documentation
• Manage the Institute's policy framework, including policy reviews, registers and document control processes
• Provide secretariat support to the Academic Board and governance committees, including meeting coordination, agenda preparation, minute-taking and action tracking
• Maintain governance records, risk registers and committee documentation
• Support quality assurance, audit and continuous improvement initiatives across the Institute
• Report to the CEO
• Work closely with senior leaders, governance committees and key stakeholders across the organisation

Quality & Compliance Officer

Manager

• Oversee a portfolio of Project Managers across multiple concurrent projects
• Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
• Act as escalation point for complex client or project challenges
• Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership
• Drive strategic alignment between delivery, client expectations, and business objectives
• Monitor utilisation trends, resource forecasting, and financial performance across the delivery portfolio
• Ensure portfolio delivery supports organisational strategy and growth objectives
• Provide coaching and mentorship to Project Managers
• Support professional growth, performance development, and delivery excellence
• Foster accountability, collaboration, continuous improvement, retention, and engagement
• Collaborate with Sales, Learning, Production, and other cross-functional leaders
• Support client relationship-building and expectation management
• Champion improvements in delivery practices, tools, and systems
• Advocate for innovation in delivery models, processes, and methodologies
• Lead initiatives enhancing efficiency, scalability, and delivery quality
• Identify and mitigate systemic delivery risks and implement best practices

PMO Manager

Advisor

• Facilitate learning activities that engage and retain students
• Mark assessments and provide meaningful, constructive feedback
• Support communication through discussion boards, emails, and live sessions
• Maintain visibility and responsiveness to students every 24-48 hours during the Teaching Period
• Collaborate with academic teams to maintain unit quality
• Uphold OES values to foster a positive team culture and student experience
• Support and guide students through their online learning journey
• Note: OLAs are not responsible for curriculum design, assessment creation, or scheduling

Online Learning Advisor – Law

• Drive student success by leading delivery of high-quality academic Psychology programs that support exceptional learning experiences and positive student outcomes
• Champion operational excellence through quality assurance, governance, and compliance with university and accreditation requirements
• Lead and develop high-performing teams by coaching Academic Leads, fostering engagement, and building accountability and continuous improvement
• Oversee portfolio performance and financial sustainability through workforce planning, resource allocation, and management of disciplinary staffing budgets
• Build and strengthen strategic university partnerships with senior academic stakeholders
• Identify and deliver growth opportunities through program innovation, continuous improvement, and expansion of courses and partnerships

Academic Portfolio Manager

Accountant

• Prepare monthly management accounts, journals, accruals, and supporting working papers
• Support the month-end process, ensuring accurate and timely financial reporting
• Assist with variance analysis and reporting for business leaders and budget holders
• Complete balance sheet and payroll reconciliations
• Support BAS, FBT, audit, and compliance requirements
• Assist with budgeting, forecasting, and reporting activities
• Maintain fixed asset and lease accounting records
• Provide reporting support, analysis, and financial insights to stakeholders
• Assist with finance administration and accounting-related projects and activities
• Contribute to process improvement initiatives and support system enhancements
• Report to the Group Financial Controller