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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing mid-market and enterprise B2B SaaS accounts, focusing on customer success and adoption strategies. Utilizes data-driven insights to enhance account health and drive renewals through effective stakeholder engagement.
Highest-signal resume keywords
B2B SaaS Customer SuccessAccount ManagementData-Driven Decision MakingStakeholder EngagementCustomer Adoption Strategies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account Health MonitoringCustomer Feedback AnalysisSuccess Plan DevelopmentRenewal Strategy ImplementationMulti-Site Customer Management
Soft Skills
Customer-Success OrientationHonest CommunicationCollaboration
Industry Keywords
AgribusinessPortfolio ManagementUpselling OpportunitiesReturn on InvestmentCustomer Engagement
About the role
Key responsibilities & impact- Manage a portfolio of mid-market and enterprise agribusinesses
- Help customers realise the value of Onside
- Set goals with customers aligned to their businesses and seasons
- Help customer employees and contractors adopt Onside in daily on-site operations
- Demonstrate return on investment before each renewal
- Monitor account health and intervene early
- Collaborate with the Territory Manager on upselling opportunities
- Gather customer feedback to shape the product roadmap
Requirements
What you’ll need- Experience helping mid-market or enterprise B2B SaaS customers realise value
- A track record of customers who renew year after year
- Experience lifting adoption across multi-site customers
- Comfort using health and usage data to set priorities
- Confidence building success plans with senior stakeholders
- Customer-success orientation and willingness to give honest answers early
- Ability to use data to set priorities and remain steady when an account wobbles
Benefits
Comp & perks- Four days a week in the Melbourne office
- AI tools built into how we work
- A connection and capability fund for genuine growth
- Strong company rhythms
- A fast growth trajectory
- Parental leave policy