Customer Success Specialist

ONSIDE

. Own revenue retention for a portfolio of SMB customers .

Posted 10/12/2026full-timeMelbourne • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2B SaaS customer success, focusing on revenue retention and account management. Proficient in utilizing account health data to drive customer engagement and training, ensuring high renewal rates and customer satisfaction.

Highest-signal resume keywords

B2B SaaS Customer Success ExperienceAccount ManagementCustomer Training DeliveryData-Driven Decision MakingCustomer Renewal Protection

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Structured ApproachSteady Under PressureHonest Communication

Tools & Technologies

Onside

Industry Keywords

Revenue RetentionAccount Health DataCustomer EngagementWebinarsOn-Site Visits

About the role

Key responsibilities & impact

Own revenue retention for a portfolio of SMB customers
Use account health data to determine priorities and responses
Identify slipping accounts early and lead recovery plans
Support customer staff and contractors in using Onside from the first 90 days onward
Choose and deliver customer training and engagement through webinars and on-site visits
Collaborate with Customer Success Managers, Territory Managers, Onboarding, and Support teams
Ensure customer feedback reaches the teams able to act on it
Protect customer renewals and drive customer value

Requirements

What you’ll need

B2B SaaS customer success or account management experience
Track record of keeping customers and protecting renewals
Comfort working from account health and usage data
Experience training customers’ teams, in person and online
Comfort travelling to customer sites
Ability to let data set priorities
Ability to provide customers with honest answers early
Sharp and structured approach
Ability to stay steady when an account wobbles

Benefits

Comp & perks

Four days a week in the Melbourne office
AI tools built into how we work
Connection and capability fund for genuine growth
Strong company rhythms
Fast growth trajectory
Parental leave policy