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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer-focused process management and digital transformation, leveraging AI and data-driven tools to enhance service quality and customer satisfaction. Proficient in optimizing communication and operational processes across various departments while maintaining high service standards.
Highest-signal resume keywords
Customer-Focused Process ManagementDigital TransformationAI-Powered Solutions DevelopmentKPI AnalysisBilingual Communication (German and English)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ManagementData AnalysisAI DevelopmentDigital Tools UtilizationCustomer Journey OptimizationAutomation ImplementationKPI MonitoringOrder ManagementDelivery OptimizationFeedback Analysis
Soft Skills
Analytical MindsetCreativityCuriosityHands-On MentalityPersistence
Certifications & Qualifications
Degree in Business Administration
Industry Keywords
Customer ServiceDigitalizationService StandardsOperational EfficiencyCollaboration
About the role
Key responsibilities & impact- Provide end-to-end support for key account customers throughout the entire customer journey
- Develop a proactive customer service approach with the highest service standards
- Build and further develop AI-powered digital agents and automations
- Identify and eliminate manual, repetitive processes
- Use data and digital tools to improve service quality and customer satisfaction
- Ensure service levels in line with the CREATING CONVENIENCE brand promise
- Optimize order, delivery, and communication processes in collaboration with Sales, Supply Chain, Logistics, and Business & Technology
- Analyze KPIs and customer feedback to continuously improve the customer experience
- Actively shape ONSKINERY’s digital transformation
Requirements
What you’ll need- Successfully completed degree in business administration or a comparable commercial qualification
- Experience in customer-focused process management
- Strong interest in digitalization, AI, and modern technologies
- Analytical mindset and a holistic understanding of processes
- Curiosity, creativity, and enthusiasm for pragmatically testing new solutions
- Hands-on mentality and a high degree of initiative
- Persistence and motivation to implement change sustainably
- Structured, solution-oriented, and service-oriented approach to work
- Excellent communication skills in German and English
- Please include your earliest possible start date and salary expectations in your application documents
Benefits
Comp & perks- Flexible, family-friendly working arrangements
- Significant scope to shape your role in a growing environment
- Subsidized meals, fresh fruit, and coffee
- Employee discounts and additional financial benefits
- OpenUp to support your mental and physical health
- Mentoring and targeted professional development opportunities
- Unlimited opportunities for growth
- Structured onboarding period
- Early opportunities to take on responsibility
- Coaching and support