Technical Program Manager

Ooma, Inc.

. Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production .

Posted 9/15/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing complex technical programs across VoIP, UCaaS, and CCaaS platforms, with a strong focus on cloud infrastructure, software development lifecycles, and cross-functional team coordination. Proven ability to communicate effectively with engineering leaders and drive projects to successful completion while managing risks and dependencies.

Highest-signal resume keywords

Technical Program ManagementSoftware Development LifecycleCloud InfrastructureAPIs and Distributed SystemsJira and Confluence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Program ManagementSoftware Development LifecycleCloud InfrastructureAPIsDistributed SystemsNetworkingProduction OperationsRelease ManagementIntegration ManagementRisk Management

Soft Skills

Strong Organizational SkillsEffective CommunicationExecution DisciplineProblem-SolvingInfluencing Without Authority

Tools & Technologies

JiraConfluenceAI-Assisted Productivity ToolsDashboards and Reporting ToolsAWSAzureOCILinux

Certifications & Qualifications

PMPPgMPScrumSAFe

Industry Keywords

VoIPUCaaSCCaaSCloud CommunicationsTelecommunicationsCarrier Integrations

Tech Stack

Tools & technologies

AWSAzureCloudDistributed SystemsLinuxPMPVoIP

About the role

Key responsibilities & impact

Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production
Translate product, customer, and engineering objectives into plans, milestones, owners, dependencies, and measurable outcomes
Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other teams
Develop technical understanding of managed systems to work with engineers, challenge assumptions, identify gaps, and drive issues to resolution
Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability/performance initiatives
Identify technical and organizational dependencies, risks, and bottlenecks and drive mitigation or escalation
Track execution and ensure commitments have clear owners and are driven through completion
Communicate status, risks, tradeoffs, and recommendations to engineering leaders and executives
Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency
Improve program-management processes and use automation and AI tools to reduce manual coordination and increase organizational leverage
Operate across globally distributed engineering teams and influence teams without direct reporting authority

Requirements

What you’ll need

8+ years of experience in technical program management, engineering program management, software or product development, or a closely related technical role
Demonstrated success independently driving technically complex, cross-functional programs involving multiple engineering teams
Strong understanding of software development lifecycles, APIs, distributed systems, cloud infrastructure, databases, networking, and production operations
Ability and willingness to learn unfamiliar technologies deeply enough to understand architecture, dependencies, failure modes, and engineering tradeoffs
Experience managing releases, migrations, integrations, production deployments, technical dependencies, risks, and competing priorities
Strong organizational skills and ability to create structure and execution discipline in ambiguous environments
Strong written and verbal communication skills, including communication with engineers and senior leadership
Experience with Jira, Confluence, dashboards and reporting tools, and modern AI-assisted productivity tools
Bachelor’s degree in computer science, engineering, information systems, or a related field, or equivalent practical technical experience
Experience with VoIP/SIP, telecommunications, UCaaS/CCaaS, cloud communications, AWS, Azure, OCI, Linux, networking, carrier integrations, or related technologies is highly valued
Prior experience in software engineering, systems engineering, QA automation, DevOps/SRE, solution architecture, or another hands-on technical discipline is a plus
PMP, PgMP, Scrum, SAFe, or similar certification is a plus

Benefits

Comp & perks

Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
HMO, PPO’s or a PPO with a HDHP, including HSA, which Ooma helps fund
Employer Paid Income Protection Benefits: Basic Life and AD&D, Short- and Long-term disability
FSA Healthcare & Dependent Care
Commuter Benefits
Voluntary Accident, Critical Illness, Hospital Indemnity and Legal benefits
401(k), including employer match, and Roth
Employee Stock Purchase Plan (ESPP)
Paid Time off, Sick Time, and corporate holidays observed
Employee Assistance Program
Life Balance benefits with Travel Assistance Services and Identity Theft protection
Discount Program, Credit Union, Medicare Assistance, and other additional benefits
Competitive compensation and company perks