Ooma, Inc.

Technical Program Manager

• Own complex programs across VoIP/UCaaS/CCaaS platforms, cloud services, customer-facing applications, APIs, infrastructure, and operational systems from planning through production
• Translate product, customer, and engineering objectives into plans, milestones, owners, dependencies, and measurable outcomes
• Coordinate execution across Engineering, Product, QA, Network Operations, DevOps/SRE, Security, Support, and other teams
• Develop technical understanding of managed systems to work with engineers, challenge assumptions, identify gaps, and drive issues to resolution
• Manage platform upgrades, software releases, infrastructure migrations, customer deployments, integrations, and reliability/performance initiatives
• Identify technical and organizational dependencies, risks, and bottlenecks and drive mitigation or escalation
• Track execution and ensure commitments have clear owners and are driven through completion
• Communicate status, risks, tradeoffs, and recommendations to engineering leaders and executives
• Use operational and engineering metrics to improve delivery predictability, quality, reliability, and efficiency
• Improve program-management processes and use automation and AI tools to reduce manual coordination and increase organizational leverage
• Operate across globally distributed engineering teams and influence teams without direct reporting authority