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Opal

Senior Customer Success Engineer

Opal

. Serve as the technical support lead for enterprise customers .

Posted 10/15/2026full-timeRemote • United StatesSenior💰 $120,000 - $200,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and customer implementation, with a strong focus on SSO, SCIM provisioning, and cloud integrations. Proven ability to drive technical adoption and manage customer relationships from kickoff to go-live.

Highest-signal resume keywords
Technical Support EngineeringSSO, SAML, OIDC, OAuthTerraform and KubernetesAWS, Azure, or GCPClear Technical Writing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical SupportCustomer ImplementationIntegration DesignBug Logging and PrioritizationAutomation of Support Processes
Soft Skills
Customer CommunicationProblem-SolvingCollaboration
Tools & Technologies
ZendeskLinearJiraSlack
Industry Keywords
Identity SaaSEnterprise Access ManagementTechnical Adoption

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformKubernetesTerraform

About the role

Key responsibilities & impact
  • Serve as the technical support lead for enterprise customers
  • Investigate tier 2/3 ticket and Slack issues, identify bugs and misconfigurations, provide reproductions to engineering, and own resolution through completion
  • Drive technical adoption across teams, applications, and resources
  • Run enablement sessions and office hours and identify configuration or usage issues and opportunities
  • Lead technical customer implementations from kickoff to go-live
  • Design integration plans and configure identity providers, SSO, SCIM provisioning, cloud and application integrations, Terraform, and APIs
  • Contribute to public documentation, sample code, runbooks, and troubleshooting guides
  • Convert recurring issues into documentation or product fixes
  • Build support and implementation processes, including severity levels, escalation paths, engineering handoffs, implementation checklists, and tooling
  • Automate repetitive support and implementation work
  • Log and prioritize bugs, deliver structured customer feedback to product and engineering, and test fixes with customers

Requirements

What you’ll need
  • 5+ years in a customer-facing technical role
  • Experience as a technical support engineer, solutions engineer, technical account manager, implementation or professional services consultant, or customer success engineer
  • Ideally experience in security or identity SaaS
  • Understanding of SSO, SAML, OIDC, OAuth, SCIM provisioning, Okta or Entra ID, and enterprise access management and reviews
  • Hands-on experience with AWS, Azure or GCP
  • Hands-on experience with Terraform and Kubernetes
  • Experience taking customers from kickoff to go-live, scoping work, and managing implementation risks and customer teams
  • Clear technical writing and customer communication skills
  • Experience with Zendesk, Linear, Jira, or another ticketing/support platform
  • Experience designing severity levels, runbooks, and playbooks
  • Experience working at a Series A-C company or willingness to work in an early-stage environment

Benefits

Comp & perks
  • Equity
  • Remote work arrangement