Opal

Technical Customer Success

• Serve as the technical support lead for enterprise customers
• Investigate tier 2/3 ticket and Slack issues, identify bugs and misconfigurations, provide reproductions to engineering, and own resolution through completion
• Drive technical adoption across teams, applications, and resources
• Run enablement sessions and office hours and identify configuration or usage issues and opportunities
• Lead technical customer implementations from kickoff to go-live
• Design integration plans and configure identity providers, SSO, SCIM provisioning, cloud and application integrations, Terraform, and APIs
• Contribute to public documentation, sample code, runbooks, and troubleshooting guides
• Convert recurring issues into documentation or product fixes
• Build support and implementation processes, including severity levels, escalation paths, engineering handoffs, implementation checklists, and tooling
• Automate repetitive support and implementation work
• Log and prioritize bugs, deliver structured customer feedback to product and engineering, and test fixes with customers

Explore Senior Customer Success Engineer at Opal. Review requirements and application details.