Managing Director, Services

Open Function

. Lead and develop the Services leadership team, including the Head of Implementation, Director of Engineering, and senior engagement/consulting leads .

Posted 9/19/2026full-timeRemote • Kenya, South Africa, Ethiopia, RwandaLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in leading technical and professional services delivery teams, with a strong focus on financial accountability, operational efficiency, and strategic alignment with product offerings. Proven ability to manage complex stakeholder relationships and deliver large-scale technology implementations in public sector environments.

Highest-signal resume keywords

12+ Years Experience In Technical Services Delivery5+ Years In Public-Sector Technology OrganizationsPortfolio-Level Financial AccountabilityExperience Delivering Large-Scale Technology ImplementationsExcellent Written And Verbal English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Services DeliveryFinancial AccountabilityProject-Based ServicesSubscription-Based Revenue ModelsComplex Deal NegotiationTeam ManagementImplementation StrategyDigital TransformationAI AdoptionPerformance Management

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingAdaptability

Tools & Technologies

OpenFn PlatformAI ToolingImplementation PlaybookFinancial DashboardsSLA Adherence

Industry Keywords

B2BB2GInternational DevelopmentGovtechGlobal HealthDigital Public GoodsGovernment ContractsNGO Engagements

About the role

Key responsibilities & impact

Lead and develop the Services leadership team, including the Head of Implementation, Director of Engineering, and senior engagement/consulting leads
Own hiring, performance management, and career development for the Services leadership bench
Maintain operating rhythms including OKRs, review cadences, and portfolio check-ins
Champion adoption of the Implementation Playbook, productization efforts, and AI tooling
Partner with the Head of Product on alignment between service delivery and the OpenFn platform
Support pre-sales scoping, Expert Days allocation, pricing, and margin protection
Provide senior technical and delivery sign-off during deal negotiations
Advise Growth on deliverability and over-commitment risks
Support RFP responses and proposal development for complex government and NGO engagements
Advise government ministries, NGOs, and implementation partners on OpenFn-based programs, digital transformation, and AI adoption
Represent OpenFn in client conversations, escalations, strategic accounts, conferences, and partner workshops
Oversee implementation strategy, delivery quality, SLA adherence, and delivery capacity
Own delivery-side financial accountability for the Services portfolio, including gross margin, operating costs, and delivery efficiency
Oversee traditional implementation projects and expert-days within subscription bundles
Partner with the Head of Implementation on portfolio-level financial governance, dashboards, margin monitoring, and invoicing discipline
Help design, validate, and operationalize OpenFn’s subscription-centered delivery and revenue model
Participate in the Global Strategy Team and contribute to business-model design
Define the division of labor between Growth and Services
Provide input into subscription pricing, scoping frameworks, and delivery playbooks
Identify structural and operational gaps and adapt team processes

Requirements

What you’ll need

12+ years experience in technical or professional services delivery in B2B/B2G
5+ years at a public-sector-facing technology organization
3+ years leading a technical or professional services delivery team at a B2B or public-sector-facing technology organization
Experience delivering large, national-scale technology implementations for government partners is a strong advantage
Experience owning portfolio-level financial accountability, including gross margin, operating costs, and delivery efficiency against target
Strong financial fluency and ability to translate financial targets into team-level operating discipline
Proven experience managing and developing a team of managers or technical delivery leads
Experience scoping and negotiating complex, multi-stakeholder deals
Willingness to travel internationally at least once per quarter
Working knowledge of project-based services and subscription-based recurring revenue models
Experience being the senior technical/delivery voice in commercial negotiations and public sector contracts
Experience working with or managing external implementation partners
Excellent written and verbal English communication
Working proficiency in French or Spanish is a strong advantage
Background in international development, digital public goods, govtech, or global health is a strong advantage
Ability to operate effectively in a lean, fully-remote, distributed organization
Ability to work from home or a shared office space with fast, stable internet, preferably in a country located in Africa/Europe time zones

Benefits

Comp & perks

Financial compensation is commensurate with experience
Flexible working schedule
Fully remote work, with team meetups across Europe and Africa
Exposure to industry and technology trends and leading health and humanitarian interventions
Opportunity for leadership and advancement
Key contributor to company strategy and direction
Opportunity to shape strategy and impact millions of lives through open source software in a small, mission-driven organization