Open Function

Director

• Lead and develop the Services leadership team, including the Head of Implementation, Director of Engineering, and senior engagement/consulting leads
• Own hiring, performance management, and career development for the Services leadership bench
• Maintain operating rhythms including OKRs, review cadences, and portfolio check-ins
• Champion adoption of the Implementation Playbook, productization efforts, and AI tooling
• Partner with the Head of Product on alignment between service delivery and the OpenFn platform
• Support pre-sales scoping, Expert Days allocation, pricing, and margin protection
• Provide senior technical and delivery sign-off during deal negotiations
• Advise Growth on deliverability and over-commitment risks
• Support RFP responses and proposal development for complex government and NGO engagements
• Advise government ministries, NGOs, and implementation partners on OpenFn-based programs, digital transformation, and AI adoption
• Represent OpenFn in client conversations, escalations, strategic accounts, conferences, and partner workshops
• Oversee implementation strategy, delivery quality, SLA adherence, and delivery capacity
• Own delivery-side financial accountability for the Services portfolio, including gross margin, operating costs, and delivery efficiency
• Oversee traditional implementation projects and expert-days within subscription bundles
• Partner with the Head of Implementation on portfolio-level financial governance, dashboards, margin monitoring, and invoicing discipline
• Help design, validate, and operationalize OpenFn’s subscription-centered delivery and revenue model
• Participate in the Global Strategy Team and contribute to business-model design
• Define the division of labor between Growth and Services
• Provide input into subscription pricing, scoping frameworks, and delivery playbooks
• Identify structural and operational gaps and adapt team processes

Managing Director, Services