Program Manager, French Speaking

Open Function

. Serve as primary point of contact and trusted advisor for existing subscription customers .

Posted 10/12/2026full-timeRemote • Rwanda, Cameroon, Benin, Ivory CoastMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within a SaaS environment, focusing on customer retention, renewals, and upselling. Possesses strong technical fluency in APIs and integrations, with the ability to effectively communicate between technical and non-technical stakeholders.

Highest-signal resume keywords

Account ManagementCustomer SuccessTechnical Fluency with APIsCRM ProficiencyFluent English and French Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account RetentionForecastingUpsellingData WorkflowsIntegration Management

Soft Skills

Relationship BuildingCommunicationSelf-Starter MindsetProblem Solving

Tools & Technologies

SalesforceOdoo

Industry Keywords

SaaSSubscription ModelQBRsDigital TransformationData Integration

About the role

Key responsibilities & impact

Serve as primary point of contact and trusted advisor for existing subscription customers
Build multi-threaded relationships from day-to-day users through senior decision-makers
Develop and maintain account plans linking customer objectives to OpenFn value
Plan and lead Quarterly Business Reviews and regular check-ins
Build working knowledge of the OpenFn platform and customer usage
Discuss integrations, data workflows, and use cases with technical teams
Translate between technical staff and non-technical decision-makers
Identify technical adoption risks and engage solution architects or implementation consultants when needed
Own gross and net retention and account renewals
Forecast renewals and manage the end-to-end renewal process
Identify at-risk accounts and lead recovery plans
Identify and pursue tier upgrades and additional-services cross-sell opportunities
Negotiate renewals and expansions under the pricing and packaging model
Ensure handoff from sales and implementation into program management
Monitor product usage and adoption and close engagement gaps
Channel customer feedback to product and services teams
Coordinate with support and implementation teams on SLA commitments and project-based work
Manage escalations and coordinate internal resolution
Establish program-management playbooks, cadences, and health-scoring processes
Maintain CRM account data, activities, and forecasts; report retention and growth metrics to leadership
Help migrate customers from legacy project-based arrangements to the subscription model

Requirements

What you’ll need

3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
Proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
Experience managing customers for a technically substantive product
Genuine technical fluency with APIs, integrations, data exchange, and workflow automation
Ability to translate between technical and non-technical audiences
Strong relationship-building skills with technical users and senior stakeholders
Experience running QBRs, service reviews, and success planning
Hands-on proficiency with a CRM and a data-informed approach to account health and forecasts
Fluent, professional-level English and French communication skills, written and verbal
Ability to work effectively across a distributed, multicultural team
Self-starter mindset suited to a foundational role
Ability to work from home or a shared office space with fast, stable internet
Preferably located in a country in Sub-Saharan Africa and Africa time zones
Preferred: experience transitioning from project/services revenue to a subscription model
Preferred: technical background or experience in engineering, technical support, solutions, or implementation
Preferred: experience with integration tooling, data pipelines, or APIs
Preferred: experience managing government, NGO, public sector, or international customers
Preferred: working knowledge of Salesforce or Odoo
Preferred: additional Spanish or Portuguese language skills
Preferred: experience selling or delivering complex digital transformation, business process transformation, or data integration projects

Benefits

Comp & perks

Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio; total pay is commensurate with experience
Flexible working schedule
Fully remote work, with team meetups across Europe and Africa
Exposure to industry and technology trends and leading health, humanitarian, and government digital transformation interventions
Opportunity for leadership and advancement
Opportunity to shape company strategy and impact millions of lives through open source software