Program Manager – LATAM

Open Function

. Serve as primary point of contact and trusted advisor for existing subscription customers .

Posted 10/12/2026full-timeRemote • Colombia, Costa Rica, Argentina, Chile, PanamaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within a SaaS environment, focusing on customer retention, renewals, and upselling. Proficient in translating technical concepts for diverse audiences while managing customer relationships and driving product adoption.

Highest-signal resume keywords

Account ManagementCustomer SuccessTechnical Fluency with APIsCRM ProficiencyFluent English Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer RetentionRenewal ForecastingData WorkflowsIntegration ToolingWorkflow Automation

Soft Skills

Relationship BuildingTranslation Between Technical and Non-Technical Audiences

Tools & Technologies

SalesforceOdoo

Industry Keywords

SaaSSubscription ModelDigital TransformationData IntegrationPublic Sector

Tech Stack

Tools & technologies

Open Source

About the role

Key responsibilities & impact

Serve as primary point of contact and trusted advisor for existing subscription customers
Build multi-threaded relationships from day-to-day users to senior decision-makers
Develop and maintain account plans linking customer objectives to OpenFn's value
Plan and lead Quarterly Business Reviews and regular check-ins
Understand the OpenFn platform and each customer's usage
Discuss integrations, data workflows, and use cases with technical teams
Translate between technical staff and non-technical decision-makers
Identify technical adoption risks and involve specialists when needed
Own gross and net retention, renewals, renewal forecasting, and renewal processes
Identify at-risk accounts and lead recovery plans
Pursue tier upgrades and cross-selling opportunities
Negotiate renewals and expansions
Ensure smooth handoff from sales and implementation to program management
Monitor product usage and adoption and close engagement gaps
Channel customer feedback to product and services teams
Coordinate with support and implementation teams on SLA commitments and project work
Manage escalations and coordinate issue resolution
Establish program management playbooks, cadences, and health scoring
Maintain CRM account data, activities, and forecasts and report retention/growth metrics
Help migrate customers from legacy project arrangements to the subscription model

Requirements

What you’ll need

3-7+ years of experience in account management, customer success, or a related customer-facing commercial role at a SaaS or subscription business
Proven track record of retaining and growing a portfolio of customers, including owning renewals, forecasting, and driving upsell or expansion
Experience managing customers for a technically substantive product and ability to learn how a product works
Technical fluency with APIs, integrations, data exchange, and workflow automation
Ability to translate between technical and non-technical audiences
Strong relationship-building skills with technical users and senior stakeholders
Experience running QBRs, service reviews, and success planning
Hands-on proficiency with a CRM and data-informed account health and forecasting
Fluent, professional-level English communication skills
Fluency in Spanish, in addition to English
Ability to work from home or a shared office space with fast, stable internet
Preferably located in a country in Central or South America compatible with Americas time zones
Experience transitioning from project/services-based revenue to a subscription model preferred
Technical background preferred, including integration tooling, data pipelines, or APIs
Experience with government, NGO, public sector, digital public goods, or open source customers preferred
Working knowledge of Salesforce or Odoo preferred
Additional language skills such as French or Portuguese preferred
Experience selling or delivering complex digital transformation, business process transformation, or data integration projects preferred

Benefits

Comp & perks

Financial compensation includes a base salary plus variable pay tied to the retention and growth (upsell and expansion) of your portfolio; total pay is commensurate with experience
Flexible working schedule
Fully remote work
Team meetups across Europe and Africa
Exposure to industry and technology trends and digital transformation interventions in health, humanitarian, and government sectors
Opportunity for leadership and advancement
Opportunity to shape company strategy and impact millions of lives through open source software