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Director, Workplace Services – Operations
Open Society Foundations. Set the direction and priorities for global Workplace Services & Operations .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in workplace services and corporate real estate, with a focus on operational risk management, service integration, and organizational transformation. Proven ability to establish governance frameworks, manage budgets, and foster high-performing teams in a complex, multi-country environment.
Highest-signal resume keywords
Senior Leadership ExperienceWorkplace Services ManagementBudget Ownership and Resource AllocationGovernance and Risk Control EstablishmentOrganizational Transformation Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Continuity ManagementOperational Risk ManagementOrganizational Model DesignService IntegrationKPI and SLA EstablishmentProcurement and Contract NegotiationPerformance ImprovementForecastingResource AllocationChange Management
Soft Skills
Stakeholder Relationship BuildingTeam DevelopmentCommunicationCoachingAccountability
Industry Keywords
Corporate Real EstateFacilities ManagementOffice OperationsMulti-Country Service PortfolioExecutive ReportingContinuous ImprovementService CatalogueGovernance ModelLocal Regulatory ConsiderationsCulturally Diverse Environments
About the role
Key responsibilities & impact- Set the direction and priorities for global Workplace Services & Operations
- Maintain continuity, safety, resilience and service quality across real estate, facilities and office operations
- Advise the COO and executive leadership on workplace strategy, portfolio risks, investment choices, performance and emerging operational issues
- Lead a comprehensive current-state review of services, structures, accountability, capacity, demand, costs, contracts, systems and ways of working
- Integrate workplace capabilities and develop a service catalogue defining customers, service owners, standards, escalation routes and service levels
- Design and implement an approved future-state operating model, including organization structure, role clarity, governance, decision rights, capabilities and resource requirements
- Simplify processes, remove duplication and embed continuous improvement disciplines
- Establish portfolio governance, risk controls, management information, KPIs and SLAs, with regular executive reporting
- Own portfolio budgets, forecasts and resource allocation
- Oversee strategic vendors, contracts and procurement activity
- Ensure global policies and operating standards are practical, consistently applied and adapted to local requirements
- Build relationships with local offices, functional leaders and senior stakeholders
- Lead consultation, communication and change activity
- Represent the portfolio in enterprise forums
- Lead, coach and hold managers accountable for delivery, collaboration, workforce planning and team development
- Assess capability and succession needs and foster an equitable, inclusive, service-oriented and high-performing culture
- Deliver a validated current-state assessment, service catalogue, accountability framework, governance model, prioritized improvement plan, performance dashboard, executive reporting cadence and end-of-assignment handover plan
Requirements
What you’ll need- Substantial senior leadership experience across workplace services, corporate real estate, facilities management or office operations in a complex, geographically distributed organisation
- Proven accountability for a multi-country service portfolio, including service continuity, operational risk, customer experience and local regulatory considerations
- Demonstrated success leading organizational transformation, operating-model design, service integration and implementation in an ambiguous environment
- Experience leading people managers and sizeable multidisciplinary teams, with evidence of improving accountability, capability, engagement and performance
- Strong budget ownership, forecasting and resource-allocation experience
- Experience overseeing significant supplier contracts, procurement and commercial negotiations
- Track record of establishing governance, KPIs, SLAs, risk controls and executive reporting
- Credibility partnering with executive leaders, functional peers, local offices and external providers across cultures and jurisdictions
- Experience translating strategy into a prioritized roadmap and delivering measurable operational improvements
- Excellent written and spoken English
- Additional languages are an asset
- Travel is required
Benefits
Comp & perks- Generous annual professional development allowance for every employee
- Onsite training and learning conversations with visiting experts
- Generous time off and flexible work arrangements
- Employer-paid health insurance and dental plans for individuals and families, with no employee contribution required
- Exceptional non-contributory retirement savings plan
- Life insurance
- Progressive paid parental leave
- Reproductive and family planning support
- Diverse and inclusive workplace
- Reasonable accommodations for applicants and colleagues with disabilities