Open Society Foundations

Director

• Serve as the COO’s principal integrator and senior adviser on complex strategic, operational and organizational issues
• Lead the Office of the COO and manage priorities, operating rhythms, quality standards and accountability for a multidisciplinary team of four
• Represent the COO with executive leadership, senior leadership and governance forums
• Strengthen collaboration and accountability across Operations and partnerships with Programs and executive offices
• Lead the institutional effectiveness agenda, including operating model maturity, organizational design, decision rights, governance, process optimization and continuous improvement
• Diagnose systemic organizational issues and lead interventions to improve institutional performance and organizational health
• Design and embed enterprise-wide effectiveness frameworks, management disciplines and accountability mechanisms
• Direct complex cross-organizational initiatives and enterprise projects
• Translate organizational and executive priorities into integrated outcomes, milestones, ownership, resources and measures
• Establish enterprise performance reporting and executive dashboards
• Lead performance reviews, identify variances and risks, define corrective actions and escalate issues
• Strengthen enterprise risk visibility and preparedness
• Lead COO governance forums and ensure disciplined agendas, decision records, accountability and follow-through
• Broker resolution of complex cross-functional issues and protect coherence between functional accountability and enterprise outcomes
• Lead organizational responses to emerging priorities, disruptions and sensitive matters
• Oversee the Office of the COO budget, contracts and resource plan
• Shape culture and ways of working across the COO portfolio
• Handle highly confidential and politically sensitive matters with discretion and integrity
• Drive continuous improvement through process re-engineering

Director – Integration and Institutional Effectiveness

Operations

• Set the direction and priorities for global Workplace Services & Operations
• Maintain continuity, safety, resilience and service quality across real estate, facilities and office operations
• Advise the COO and executive leadership on workplace strategy, portfolio risks, investment choices, performance and emerging operational issues
• Lead a comprehensive current-state review of services, structures, accountability, capacity, demand, costs, contracts, systems and ways of working
• Integrate workplace capabilities and develop a service catalogue defining customers, service owners, standards, escalation routes and service levels
• Design and implement an approved future-state operating model, including organization structure, role clarity, governance, decision rights, capabilities and resource requirements
• Simplify processes, remove duplication and embed continuous improvement disciplines
• Establish portfolio governance, risk controls, management information, KPIs and SLAs, with regular executive reporting
• Own portfolio budgets, forecasts and resource allocation
• Oversee strategic vendors, contracts and procurement activity
• Ensure global policies and operating standards are practical, consistently applied and adapted to local requirements
• Build relationships with local offices, functional leaders and senior stakeholders
• Lead consultation, communication and change activity
• Represent the portfolio in enterprise forums
• Lead, coach and hold managers accountable for delivery, collaboration, workforce planning and team development
• Assess capability and succession needs and foster an equitable, inclusive, service-oriented and high-performing culture
• Deliver a validated current-state assessment, service catalogue, accountability framework, governance model, prioritized improvement plan, performance dashboard, executive reporting cadence and end-of-assignment handover plan

Director, Workplace Services – Operations

• Provide the COO with research, analysis, and synthesis on operational, institutional, sectoral, and external developments
• Identify emerging themes, stakeholder considerations, opportunities, and sensitivities affecting executive engagements and Operations priorities
• Develop options, recommendations, and lines of inquiry for executive decision-making
• Maintain an informed view of Operations functions and connect developments to portfolio-wide priorities
• Plan and support high-priority internal and external engagements involving the COO
• Prepare executive briefing packs, background notes, stakeholder profiles, talking points, speeches, presentations, questions, and anticipated issues
• Collaborate with functional leaders and subject-matter experts to ensure accurate, balanced, decision-useful briefings
• Capture commitments, insights, and follow-up actions from strategic engagements and route them to appropriate owners
• Develop and steward a coherent portfolio-level narrative for Operations
• Translate complex operational issues into accessible narratives for leadership, staff, Board members, partners, and external audiences
• Develop core messages, narrative frameworks, presentation materials, and reusable content
• Support Operations leadership engagements by shaping agendas, framing issues, and preparing discussion materials
• Develop thought leadership content with the COO and colleagues
• Curate evidence, examples, and stories demonstrating Operations’ contribution to organizational effectiveness and mission delivery
• Support the COO’s and Operations portfolio’s digital profile across appropriate channels
• Maintain a forward-looking content and engagement plan
• Build trusted working relationships across Operations
• Work with Communications on messaging, channels, brand, media, and publication processes
• Collaborate with the Director, Integration and Institutional Effectiveness on relevant engagement and narrative work
• Coordinate stakeholder inputs and ensure final products are accurate, concise, sensitive, and high quality
• Handle confidential and politically sensitive information with discretion and integrity
• Recommend narrative approaches, engagement priorities, and positioning options to the COO
• Influence across functions through trusted relationships, credibility, and quality of advice
• Lead defined strategic engagement or narrative projects and coordinate temporary working groups
• Oversee the COO’s schedule and logistics through line management of the Executive Assistant

Director – Integration and Institutional Effectiveness

Director, Workplace Services – Operations

Associate Director, Strategic Engagement and Support