Regional Customer Success Manager

Open Up Resources

. Grow the existing customer base .

Posted 9/19/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in K-12 education and curriculum sales, with a strong focus on relationship management, customer satisfaction, and proactive account management. Proven ability to negotiate, close sales, and maintain detailed records using Salesforce.com while advocating for customer needs.

Highest-signal resume keywords

K-12 Education ExperienceCurriculum Sales ExpertiseStrong Negotiation SkillsSalesforce.com ProficiencyPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Curriculum SalesMath/ELA Sales KnowledgeAccount ManagementOrganizational SkillsTime Management

Soft Skills

Interpersonal SkillsCommunication SkillsSelf-Starter InitiativeRelationship BuildingAttention to Detail

Tools & Technologies

Salesforce.comHubSpotPresentation Software

Industry Keywords

K-12 Educational MarketplaceOpen Educational ResourcesEquity in EducationCustomer SatisfactionProfessional Development

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Grow the existing customer base
Assess and support district implementation health by evaluating use of offerings and addressing barriers
Maintain a high renewal rate through proactive account management
Conduct regular in-person visits to curriculum leaders, alongside virtual check-ins
Cultivate customer relationships and ensure customer satisfaction
Use relationship sales techniques, demonstrations, questioning, listening, and on-site visits
Present and secure renewals and expansions through the full decision-making process
Promote related professional development and support services
Advocate for customer needs internally and partner with product, implementation, and support teams
Anticipate district needs and initiate outreach ahead of renewal cycles
Maintain expert knowledge of the OUR portfolio, K-12 educational marketplace, and Open Educational Resources movement
Use promotional materials through email, social media, and presentations
Share best practices and collaborate with the new business sales team
Maintain accurate Salesforce.com records and track opportunities and customer details
Assist with monthly regional and local marketing plans
Partner with sales representatives to ensure consistency from sales through implementation

Requirements

What you’ll need

Minimum of 5 years experience in K-12 education, curriculum sales, education-technology sales, or related business development
Success in Math/ELA sales with demonstrated knowledge in one or both subject areas
Dedicated passion for increasing equity in the K-12 landscape
Teaching experience or district-level experience preferred
Strong negotiation and closing skills
Self-starter with strong sales initiative and persistence
Ability to manage multiple tasks and prioritize appropriately
Proven organizational skills, high attention to detail, and superior time management
Excellent interpersonal, written, and oral communication skills
Ability to work independently
Ability to work effectively with all types of people
Strong presentation skills
Command of technology applications, including presentation software, HubSpot, and Salesforce.com
Ability to build and maintain strong, trusting relationships among district and school leadership
Willingness to travel up to 30%

Benefits

Comp & perks

Employer-paid healthcare
Dental insurance
Vision insurance
401k matching
Monthly work/life integration stipends
Unlimited paid time off
Benefited, full-time, exempt position
Virtual organization / remote work environment