Open Up Resources

Facilitator

• Facilitate quality Professional Learning events coordinated and planned through Open Up Resources
• Foster helpful and authentic dialogue among curriculum users by sharing personal implementation experiences
• Prepare for and confidently deliver Professional Learning plans provided by Open Up Resources
• Use technologies such as Google Apps for Education to facilitate Professional Learning
• Understand and effectively communicate in-depth curriculum knowledge
• Use participant, district leader, and Open Up Resources team feedback to improve delivery
• Communicate effectively and promptly with Open Up Resources, districts, and participating educators
• Stay current with ongoing training from the Professional Learning Manager
• Maintain reliability, responsiveness, dedication to the OUR Mission and values, and integrity in curriculum implementation

Professional Learning Facilitator – Literacy K-5

Manager

• Cultivate relationships with school districts and instructional leaders to support curriculum adoptions and professional learning implementation
• Utilize marketing-generated leads and build a disciplined new-business engine
• Develop assigned territories proactively through outbound calls, email, LinkedIn/social outreach, referrals, and networking
• Build and manage a pipeline of qualified new-business opportunities
• Execute at least 15 proactive outbound interactions per week with net-new district contacts
• Conduct at least 10 live outbound phone conversations per week
• Schedule and complete at least 5 discovery calls, prospect meetings, or presentations per week
• Respond to marketing-generated leads within at least 4 business hours
• Deliver tailored in-person and virtual presentations and product presentations
• Identify and cultivate relationships with superintendents, curriculum directors, principals, and instructional coaches
• Represent Open Up Resources at conferences, trade shows, and regional education events
• Maintain Salesforce records, including call logs, opportunity stages, forecasts, and customer details
• Submit bi-weekly written activity and progress reports to leadership
• Align with leadership on territory priorities, messaging, and prospecting strategy
• Provide market feedback, competitive intelligence, and product input
• Meet or exceed new-business revenue, pipeline, and activity targets
• Represent Open Up Resources’ commitment to educational equity and student success

Regional Development Manager

Customer Success Manager

• Grow the existing customer base
• Assess and support district implementation health by evaluating use of offerings and addressing barriers
• Maintain a high renewal rate through proactive account management
• Conduct regular in-person visits to curriculum leaders, alongside virtual check-ins
• Cultivate customer relationships and ensure customer satisfaction
• Use relationship sales techniques, demonstrations, questioning, listening, and on-site visits
• Present and secure renewals and expansions through the full decision-making process
• Promote related professional development and support services
• Advocate for customer needs internally and partner with product, implementation, and support teams
• Anticipate district needs and initiate outreach ahead of renewal cycles
• Maintain expert knowledge of the OUR portfolio, K-12 educational marketplace, and Open Educational Resources movement
• Use promotional materials through email, social media, and presentations
• Share best practices and collaborate with the new business sales team
• Maintain accurate Salesforce.com records and track opportunities and customer details
• Assist with monthly regional and local marketing plans
• Partner with sales representatives to ensure consistency from sales through implementation

Professional Learning Facilitator – Literacy K-5

Regional Development Manager

Regional Customer Success Manager