Pre-Sales Engineer

Open (YC W24)

. Join enterprise sales calls and lead technical discovery with prospects .

Posted 9/21/2026full-timeRemote • NetherlandsMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in solutions engineering and technical architecture, with a strong focus on API integrations, AI systems, and customer engagement. Capable of leading technical discovery sessions and creating tailored solutions for enterprise clients.

Highest-signal resume keywords

Solutions EngineeringAPI IntegrationAI Systems UnderstandingTechnical DiscoveryCustomer Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Solutions EngineeringPre-Sales EngineeringSolutions ArchitectureAPI UnderstandingRESTWebhooksSaaS ArchitectureIntegration DevelopmentTechnical DocumentationAI Concepts

Soft Skills

Strong CommunicationPresentation SkillsOwnership MentalityProblem-SolvingAdaptability

Tools & Technologies

PostmanSalesforceZendeskIntercomGenesysServiceNowCRMsERPsMCPWebhooks

Industry Keywords

Enterprise SalesTechnical DiscoveryCustomer-Facing RoleFast-Moving Sales CyclesTechnical Handoff

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Join enterprise sales calls and lead technical discovery with prospects
Understand customers' existing architecture, systems, workflows, integrations, and operational requirements
Design proposed Open solutions around each customer's use case
Build customized demos and proof of concepts for strategic opportunities
Configure AI agents, workflows, integrations, APIs, and automations for demos and pilots
Explain Open's architecture, AI stack, integrations, security model, infrastructure, and data flows to technical stakeholders
Work with customer engineering, security, IT, operations, and procurement teams
Answer technical questions during RFPs, security reviews, vendor assessments, and procurement processes
Work with engineering and product teams when deals require new functionality or deeper technical validation
Help define technical scope and success criteria for pilots and proof of concepts
Identify technical risks early and help resolve them before they block a deal
Support integrations with platforms such as Salesforce, Zendesk, Intercom, Genesys, ServiceNow, CRMs, ERPs, payment platforms, and internal APIs
Help customers understand backend integrations through APIs, MCP, webhooks, workflows, and custom integrations
Demonstrate AI voice, email, chat, WhatsApp, workflow automation, and agentic use cases
Create reusable technical documentation, demo environments, architectures, and solution patterns
Provide structured prospect feedback to Product and Engineering
Ensure a clean technical handoff from Sales to implementation and customer success teams
Independently own the technical side of enterprise opportunities, from discovery through architecture, demos, pilots, objection handling, and deployment
Create reusable architectures, demos, documentation, and technical sales playbooks to scale the enterprise sales process

Requirements

What you’ll need

Strong technical background and ability to understand complex software systems quickly
Experience in solutions engineering, pre-sales engineering, solutions architecture, implementation engineering, or a similar customer-facing technical role
Strong understanding of APIs, REST, webhooks, authentication, integrations, and modern SaaS architecture
Comfortable reading API documentation and testing APIs using tools such as Postman or similar tools
Ability to build lightweight integrations, scripts, or prototypes when necessary
Good understanding of AI and LLM-based systems
Comfortable explaining technical AI concepts to both technical and non-technical stakeholders
Strong communication and presentation skills
Ability to run technical discovery sessions independently
Ability to understand a customer's problem and translate it into a technical architecture
Comfortable working directly with large enterprise customers
Comfortable operating in fast-moving sales cycles where requirements can change quickly
Strong ownership mentality and willingness to do whatever is necessary to move an opportunity forward