Open (YC W24)

Pre-sales Engineer

• Join enterprise sales calls and lead technical discovery with prospects
• Understand customers' existing architecture, systems, workflows, integrations, and operational requirements
• Design proposed Open solutions around each customer's use case
• Build customized demos and proof of concepts for strategic opportunities
• Configure AI agents, workflows, integrations, APIs, and automations for demos and pilots
• Explain Open's architecture, AI stack, integrations, security model, infrastructure, and data flows to technical stakeholders
• Work with customer engineering, security, IT, operations, and procurement teams
• Answer technical questions during RFPs, security reviews, vendor assessments, and procurement processes
• Work with engineering and product teams when deals require new functionality or deeper technical validation
• Help define technical scope and success criteria for pilots and proof of concepts
• Identify technical risks early and help resolve them before they block a deal
• Support integrations with platforms such as Salesforce, Zendesk, Intercom, Genesys, ServiceNow, CRMs, ERPs, payment platforms, and internal APIs
• Help customers understand backend integrations through APIs, MCP, webhooks, workflows, and custom integrations
• Demonstrate AI voice, email, chat, WhatsApp, workflow automation, and agentic use cases
• Create reusable technical documentation, demo environments, architectures, and solution patterns
• Provide structured prospect feedback to Product and Engineering
• Ensure a clean technical handoff from Sales to implementation and customer success teams
• Independently own the technical side of enterprise opportunities, from discovery through architecture, demos, pilots, objection handling, and deployment
• Create reusable architectures, demos, documentation, and technical sales playbooks to scale the enterprise sales process

Pre-Sales Engineer