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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expert-level SaaS troubleshooting skills and the ability to leverage emerging technologies like Codex and OpenAI API for automation. Proven experience in customer relationship management and cross-functional collaboration enhances operational efficiency and support experience.
Highest-signal resume keywords
SaaS TroubleshootingPython ProgrammingOpenAI API IntegrationCustomer Relationship ManagementCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API TroubleshootingLog DebuggingSystem-Behavior AnalysisIssue ReproductionAutomation Scripting
Soft Skills
Polished CommunicationProblem-SolvingRelationship Building
Tools & Technologies
CodexChatGPTOpenAI Products
Industry Keywords
User OperationsSupport EngineeringHigh-Growth Technology Startups
Tech Stack
Tools & technologiesPythonGo
About the role
Key responsibilities & impact- Troubleshoot and resolve complex customer technical issues, including API failures, integration challenges, authentication errors, and production incidents
- Provide end-to-end issue ownership through log debugging, system-behavior analysis, issue reproduction, and expert guidance
- Become a trusted expert and go-to resource for OpenAI products and platform
- Serve as an escalation point and critical line of defense for complex technical issues
- Partner with customers and Engineering teams to troubleshoot, resolve, and prevent recurring problems
- Use scripting and emerging AI capabilities to improve internal tooling and automate operational workflows
- Scale solutions from customer issue learnings in partnership with Product and Go-To-Market teams
- Identify and implement automation and AI-powered workflows that improve team efficiency and reduce manual effort
- Elevate the overall support experience
- Provide occasional holiday and weekend on-call support as needed
- Work directly with customers through support tickets and live calls
- Collaborate with Engineering, Product, Operations, Sales, and Technical Success teams
Requirements
What you’ll need- 8+ years of experience in User Operations, Engineering, Support Engineering, or similar technical roles
- Experience ideally within high-growth technology startups or other fast-paced environments
- Comfortable using emerging technologies such as Codex, ChatGPT, and OpenAI API to script or engineer code
- Experience with Python or similar coding for automating repetitive tasks and integrating tools
- Expert-level SaaS troubleshooting skills
- Ability to rapidly understand new technologies and complex concepts
- Polished enterprise communication skills
- Proven experience building strong relationships with customers and cross-functional partners
- Exceptional critical-thinking and problem-solving abilities
- Ability to communicate complex technical issues clearly to customers and internal teams
- Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience
- Fully fluent in English, spoken and written
- Resume must be submitted in English
- Ability to work a standard 5x8 work week with one weekend-shift day each week
- Ability to work from the Singapore office three days per week
- Authorization to work in Singapore
- Must be able to work Monday through Wednesday from the Singapore office
- Background checks administered in accordance with applicable law
Benefits
Comp & perks- Relocation assistance to new employees
- Hybrid work model with 3 days in the office per week
- Immigration and sponsorship support may be provided based on individual circumstances
- Reasonable accommodations for applicants with disabilities