OpenAI

Marketing

• Translate complex product capabilities, use cases, and value propositions into clear, differentiated audience-specific messaging
• Develop audience segmentation frameworks based on customer needs, behaviors, use cases, regions, industries, and customer-journey stages
• Create audience-specific messaging and campaign strategies for creators, builders, professionals, students, consumers, and emerging-market users
• Lead cross-functional marketing programs end to end across awareness, acquisition, activation, engagement, retention, and advocacy
• Lead customer interviews, surveys, social listening, competitive analysis, market-trend research, and behavioral-data analysis
• Turn research and performance signals into personas, messaging frameworks, briefs, campaign recommendations, and market insights
• Identify cultural, regional, and language-specific opportunities across global markets and adapt global campaigns for local audiences
• Develop go-to-market plans for campaigns, product features, audience programs, partnerships, and market expansions
• Identify partnership opportunities with creators, developers, communities, platforms, industry groups, and other audience ecosystems
• Align product marketing, growth, CRM, creative, analytics, partnerships, and regional marketing teams
• Measure campaign and audience performance and improve messaging, segmentation, customer journeys, regional strategies, and investments
• Build reusable campaign processes and playbooks
• Coach peers and junior teammates

Integrated Marketing Manager, Hardware

Total Rewards

• Serve as a trusted Total Rewards advisor across APAC
• Support the development and evolution of base pay structures, incentive programs, equity frameworks, and other compensation programs
• Support implementation and ongoing operation of APAC benefits programmes
• Provide regional support for benefits rollouts, vendor coordination, employee communications, and operational issue resolution
• Lead compensation and benefits benchmarking and market analysis across APAC
• Translate external market developments, regulatory changes, and regional practices into recommendations
• Partner with Recruiting and HR Business Partners on offer design, compensation decisions, and approvals
• Support administration and governance of regional Total Rewards programs
• Ensure strong controls, data integrity, regulatory compliance, and consistent application of policies and practices
• Develop communications about compensation processes, benefits enrollment, and program changes
• Identify opportunities to simplify, automate, and scale Total Rewards processes and tools

Total Rewards Business Partner, APAC

Support Engineer

• Troubleshoot complex technical issues for Premium Support customers, including API failures, integration challenges, authentication errors, unexpected product behavior, performance degradation, and production incidents
• Analyze logs and system behavior, reproduce errors, test hypotheses, and isolate likely failure domains
• Identify root causes or provide clear hypotheses and evidence for Engineering investigations
• Serve as a trusted expert, critical escalation point, and technical backstop for strategic customers
• Own customer-specific responses to high-impact incidents from severity assessment through mitigation, resolution, and post-incident follow-through
• Coordinate cross-functional responders and communicate proactively with customer technical teams, business stakeholders, executives, and internal partners
• Document customer architectures, integrations, dependencies, critical workloads, and operational constraints
• Partner with Go-to-Market and Technical Success teams on customer workload priorities and communication
• Represent Support Engineering in customer meetings, including QBRs, and communicate technical health, risks, blockers, and follow-up actions
• Monitor customer integrations and support trends to identify emerging risks, recurring failures, and readiness gaps
• Prepare account-specific runbooks, validate escalation paths, coordinate support readiness, and provide heightened monitoring for launches, migrations, traffic increases, and business events
• Lead or contribute to incident reviews and postmortems and track corrective actions
• Translate recurring customer pain into evidence-backed feedback for Product and Engineering
• Create scalable improvements such as troubleshooting guides, monitoring, internal tooling, support workflows, and AI-powered automation
• Help shape Premium Support’s operating model, technical standards, and tooling as the function grows globally

Dedicated Support Engineer

Technical Program Manager

• Own vendor security engagements from business-need understanding through scoping, assessment, decision, treatment, and reassessment
• Make assessment decisions independently and route formal exceptions and risk acceptance to appropriate decision owners
• Analyze vendor use cases, workflows, user journeys, data flows, identities, access, integrations, and supply-chain dependencies
• Identify plausible attack paths and consequences for OpenAI
• Assess architectures, configurations, controls, logs, and operational practices
• Test evidence supporting security claims and clarify gaps and uncertainty
• Develop practical treatments involving operating models, data exposure, access, architecture, vendor choice, controls, or containment
• Drive implementation with responsible owners and verify treatment effectiveness
• Build reusable security patterns with applicability, safeguards, evidence requirements, exceptions, and review triggers
• Work with Legal, Procurement, and vendors on security addenda and contractual positions
• Define requirements, roadmaps, and success measures for bounded programs, products, and services
• Use Codex or comparable AI-assisted tools to improve scoping, evidence checks, routing, decision reuse, and treatment tracking
• Lead delivery across Security and partner teams, translating goals into technical requirements, milestones, and delivery plans
• Identify systemic risks, resolve dependencies and disagreements, and carry commitments through completion
• Use casework, incidents, threat information, and customer feedback to improve decisions and program priorities

Vendor Security Technical Program Manager

People Operations

• Own Workday configuration and improvements across Absence, Time Tracking, and Benefits
• Design and maintain absence plans, accruals, eligibility rules, leave processes, time entry rules, calculations, validations, and approvals for a growing global workforce
• Partner with the Payroll systems owner to ensure data flows accurately into payroll
• Investigate source data issues and test downstream impacts of changes
• Independently own US and international benefits configuration, including benefit plans, eligibility rules, enrollment events, life events, coverage levels, and rates
• Lead open enrollment systems readiness, including configuration, testing, launch, and support
• Partner with technical teams and benefits vendors to maintain and troubleshoot integrations
• Lead systems work for new countries and entities, policy changes, and evolving employee needs
• Translate local requirements into Workday configuration
• Own projects from discovery and prioritization through configuration, testing, release, documentation, and adoption
• Stay accountable for solution performance after launch
• Partner with engineers to improve integrations and build automation or AI-assisted workflows
• Maintain system security, data quality, reporting, and change controls
• Resolve production issues and address underlying causes
• Create documentation and training for employees, managers, and People teams

People Technology Analyst, Workday PATT & Benefits

Procurement

• Lead and develop the Professional Services sourcing team
• Set team objectives, expectations, delegation boundaries, feedback, performance reviews and development plans
• Set the Professional Services portfolio strategy and roadmap
• Guide category plans and supplier/service-delivery model decisions
• Manage the team's pipeline and capacity across strategic negotiations, supplier governance and recurring statements of work
• Allocate work by capability, complexity and risk; establish priorities and recovery plans
• Personally lead selected critical negotiations and set commercial-quality standards
• Review negotiation strategies and assumptions covering scope, pricing, deliverables, acceptance criteria, change controls, audit rights and exit protections
• Build intake, tiering, preferred-partner models, playbooks and review pathways
• Strengthen supplier relationships and accountability through segmentation, competition, performance reviews and improvement plans
• Partner with Finance and Accounting on spend visibility, forecasting, approvals and invoice-to-contract alignment
• Partner with Legal, People and Extended Workforce on service models and workforce-related risk
• Establish portfolio and team performance reporting covering commercial and service outcomes, pipeline health, cycle time, risk, stakeholder experience and team capability
• Build senior stakeholder relationships, challenge demand and supplier preferences, resolve trade-offs and escalate decisions with recommendations
• Use approved AI tools and lead adoption of improved sourcing workflows for supplier research, proposal analysis, negotiation preparation and reporting

Strategic Sourcing Leader – Professional Services

Engineer

• Lead complex end-to-end deployments of frontier models in production with strategic customers
• Own discovery, technical scoping, system design, building, and production rollout
• Own technical delivery across multiple deployments from prototype to stable production
• Build full-stack systems that deliver customer value
• Embed with customer teams, understand their needs, and guide adoption
• Scope work, sequence delivery, and remove blockers
• Make trade-offs between scope, speed, and quality
• Contribute directly to code when needed
• Codify working patterns into tools, playbooks, or reusable building blocks
• Share field feedback with Research and Product to improve models and products
• Collaborate with Product, Research, Partnerships, GRC, Security, and GTM teams
• Travel approximately 50%

Forward Deployed Engineer, Korean Speaking

• Lead complex, high-priority technical programs from early planning through launch, adoption, and ongoing iteration
• Translate product strategy and team objectives into clear, executable plans
• Establish program structures, decision-making forums, operating cadences, and accountability across teams
• Align product, design, engineering, data, operations, and other stakeholders around priorities and delivery plans
• Manage technical dependencies, sequencing, delivery risks, and launch readiness
• Identify strategic and execution gaps, develop recommendations, and drive decisions
• Anticipate risks and blockers, clarify tradeoffs, resolve disagreements, and escalate decisions
• Own communication, enablement, change management, and rollout strategies
• Lead post-launch onboarding, training, office hours, hands-on support, and adoption programs
• Build trusted relationships with users and gather candid feedback
• Observe product use in real workflows and identify confusion, friction, and unmet needs
• Combine user feedback, usage data, and operational signals to identify improvements
• Translate user insights into recommendations for product, design, and engineering
• Create feedback loops to test assumptions and iterate toward product-market fit
• Define and track program health, adoption, user sentiment, and operational outcomes
• Maintain visibility into portfolio priorities, progress, dependencies, and risks
• Prepare decision-oriented updates and recommendations for senior leadership
• Improve planning and execution practices while keeping processes lightweight

Technical Program Manager, People Innovation Labs

Growth Marketing

• Partner with the Japan GM to set a country growth plan and roadmap priorities
• Use user research, funnel and cohort data, and competitive insight to identify local friction and prioritize growth opportunities
• Run performance marketing tests across relevant channels, creators, and partners
• Design and run experiments across onboarding, activation, repeat usage, re-engagement, and paid conversion
• Collaborate with Product, Engineering, Design, Data Science, Partnerships, and Marketing teams to prototype, test, and ship locally relevant experiences
• Partner with regional Marketing and central media teams on audience, positioning, creative, and channel tests
• Own the country growth scorecard across acquisition, retention, paid conversion, and unit economics
• Connect product improvements and acquisition plans into a coherent user journey
• Run the growth operating cadence with the GM and regional teams
• Build and operate segmentation, lifecycle journeys, growth tooling, performance marketing, and product experimentation capabilities scalable across markets

Growth Lead

Customer Success Manager

• Own relationships with a portfolio of advertising partners as their primary point of contact
• Guide advertisers through onboarding and campaign launches
• Analyze campaign performance and provide actionable recommendations
• Identify opportunities to expand partnerships through product adoption and incremental investment
• Partner with Sales, Product, Analytics, Policy, and Operations to resolve issues and enhance platform value
• Surface advertiser feedback and insights to inform product improvements and long-term strategy
• Build scalable processes and best practices supporting the growth of OpenAI’s advertising ecosystem

Customer Success Manager, Ads Solutions

Artificial Intelligence

• Discover people, communities, and customers using AI in meaningful ways
• Evaluate the evidence, human significance, and audience relevance of opportunities
• Partner with Social, Community, and Communications on story discovery, creative ideas, programming, and distribution
• Create integrated campaigns, recurring content series, community activations, and partnerships
• Adapt stories, formats, messengers, and programs for local and national audiences
• Own briefs, creative development, production, timelines, budgets, partner coordination, launch, and optimization
• Lead work across social, owned, earned, experiential, community, and relevant paid channels
• Partner with Creative, producers, and agencies to create distinctive, engaging content
• Represent story participants accurately and thoughtfully
• Build internal and external partner networks and repeatable processes for sourcing, prioritizing, developing, and sharing stories
• Set goals for audience understanding, reach, engagement, sharing, and participation
• Use results and audience and participant feedback to improve stories, formats, and programs

Integrated Marketing Manager, AI Impact

Full-stack Engineer

• Design and build software services and APIs for configuring, running, and managing classifiers and evaluations
• Build and operate online and offline classification pipelines for reliable, efficient execution at scale
• Improve model-serving performance, including throughput, latency, concurrency, and compute utilization
• Build tools for experimentation, debugging, and iteration by researchers and data scientists
• Own production reliability, observability, and incident response
• Reduce the operational burden of running the platform
• Partner with machine learning engineers to bring new classification capabilities into production
• Work with post-training researchers and data scientists to understand workflows, identify high-impact improvements, and shape the product
• Develop services, pipelines, and tools that help users turn ideas into working measurements and iterate quickly
• Shape architecture, deliver new capabilities, and maintain dependable systems as workloads and requirements evolve

Software Engineer, Implicit Signals

Security Engineer

• Develop model policies that guide safe and useful behavior
• Build evaluations, identify policy gaps and model failures, and use findings to improve policies and training
• Work with research, engineering, and domain experts to support safe, reliable deployment
• Shape model behavior for U.S. government use, with a focus on national security applications
• Define nuanced policies and translate them into training and evaluation criteria for high-stakes scenarios

Model Policy Manager – National Security

General Counsel

• Advise on issues arising from hardware products and technologies, focusing on software that powers them
• Work closely with software engineering, product, design, and business teams from development through launch and ongoing support
• Report to the DGC of Hardware
• Participate in architecture and product reviews and advise throughout development, launch, and ongoing support
• Support software and firmware licensing, open-source, compatibility, and ongoing device support
• Provide product counseling on consumer experiences, user terms, disclosures, marketing claims, consumer protection, and regulatory requirements
• Advise and coordinate on product, commercial, IP, privacy, security, competition, and regulatory legal issues
• Build practical guidance and review processes
• Adapt support to changing priorities and take ownership of emerging issues across teams

Product Counsel

• Own and continuously evolve the Professional Services category strategy and execution roadmap
• Set priorities based on business needs, operating goals, market insight, and risk considerations
• Own multiple complex sourcing workstreams end to end
• Lead strategic negotiations and manage a high-throughput portfolio of services engagements
• Build trusted partnerships with senior stakeholders and clarify tradeoffs
• Lead complex negotiations and design commercial structures, including master services agreements, statements of work, milestone- and outcome-based pricing, rate cards, acceptance criteria, change controls, audit rights, and termination protections
• Build scalable category mechanisms, including intake and tiering, category plans, preferred-partner models, supplier segmentation, negotiation playbooks, approval pathways, and escalation mechanisms
• Strengthen the supplier ecosystem through competitive sourcing, consolidation, performance governance, business reviews, and value-realization plans
• Partner with Finance and Accounting to improve spend visibility, forecasting, approval discipline, invoice-to-contract alignment, accounting treatment, and auditability
• Partner with Legal, People, and Extended Workforce to distinguish professional services from contingent labor and reduce co-employment, scope, intellectual-property, and delivery risk
• Produce executive-ready reporting on pipeline health, savings and cost avoidance, cycle time, supplier performance, renewal exposure, risk, forecast accuracy, and realized business value
• Drive reliable execution through documentation, clean data, timely approvals, and process improvements
• Use AI to redesign sourcing workflows, including intake, market and supplier analysis, negotiation preparation, contract and spend analysis, documentation, reporting, and decision support